topic Re: Order [removed] - SIM has not arrived in Pay Monthly

Order [removed] - SIM has not arrived

O-2-Name — Fri, 05 Jul 2024 14:46:26 GMT

Hi, i placed my order on Wed 26th June and was advised by email on Thu 27th June that the order was being shipped. I still haven't received the SIM and you have started billing me for it already. Furthermore, it now won't be here in time for my son to travel to Europe, so i will be paying extra to his current provider for roaming. Not a good start, O2.

[mod edit: we've removed some order details as these posts are publicly viewable. Thanks 🙂]

Re: Order [removed] - SIM has not arrived

MI5 — Fri, 05 Jul 2024 14:49:16 GMT

@O-2-Name

Probably stil in the post.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Re: Order [removed] - SIM has not arrived

O-2-Name — Fri, 05 Jul 2024 15:23:08 GMT

Thanks for your reply, MI5 Perhaps it went missing with some postal ballots Or, more likely, a glitch with the order management system - i'm an existing customer moved over from Virgin and was adding an extra SIM only deal. I called the 03 support number and the [very] helpful chap has logged a replacement-SIM request which he thinks will likely arrive Monday 🤞

Re: Order [removed] - SIM has not arrived

MI5 — Fri, 05 Jul 2024 15:35:47 GMT

Good luck mate.

Re: Order [removed] - SIM has not arrived

O-2-Name — Sat, 06 Jul 2024 12:14:39 GMT

👍 To my surprise, the replacement SIM arrived an hour ago (Saturday midday) - talking to a human really does work ! Onwards and SIMwards ...