https://community.o2.co.uk/t5/Pay-Monthly/Billing-error/m-p/1731114#M278654 <P>my bill just randomly added two unauthorised Disney + charges</P><P>&nbsp;</P> Tue, 02 Jul 2024 21:57:46 GMT RevRunD 2024-07-02T21:57:46Z https://community.o2.co.uk/t5/Pay-Monthly/Billing-error/m-p/1731114#M278654 <P>my bill just randomly added two unauthorised Disney + charges</P><P>&nbsp;</P> Tue, 02 Jul 2024 21:57:46 GMT https://community.o2.co.uk/t5/Pay-Monthly/Billing-error/m-p/1731114#M278654 RevRunD 2024-07-02T21:57:46Z https://community.o2.co.uk/t5/Pay-Monthly/Billing-error/m-p/1731115#M278655 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4017306">@RevRunD</a>&nbsp;</P><P>This is not O2. This is a customer community.</P><P>You need to speak to the Payment Management Team on 0800 902 0217/0800 032 5302</P><P>The opening times are:</P><P>Monday to Friday – 8am to 8pm</P><P>Saturday – 8am to 6pm<BR />Sunday – 9am to 6pm</P><P><A href="https://www.o2.co.uk/help/account-and-billing/payment-support" target="_blank">https://www.o2.co.uk/help/account-and-billing/payment-support</A></P><P><A href="https://community.o2.co.uk/t5/How-to-Guides/Guide-Adding-and-removing-O2-Extras/ba-p/1407717" target="_blank">Guide: Adding and removing O2 Extras - O2 Community</A></P> Tue, 02 Jul 2024 22:01:46 GMT https://community.o2.co.uk/t5/Pay-Monthly/Billing-error/m-p/1731115#M278655 Bambino 2024-07-02T22:01:46Z https://community.o2.co.uk/t5/Pay-Monthly/Billing-error/m-p/1731174#M278672 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4017306">@RevRunD</a>&nbsp;</P><P>You will find that you have one charge for standard and one for premium.</P><P>A bug in the system has not deleted the premium charge from O2 managed accounts (due to a Disney pricing structure change).</P><P>Cancel the one you don't want and get the other charge refunded.</P> Wed, 03 Jul 2024 07:21:47 GMT https://community.o2.co.uk/t5/Pay-Monthly/Billing-error/m-p/1731174#M278672 MI5 2024-07-03T07:21:47Z