topic Re: Split Phone Contract with O2 and Virgin Media in Pay Monthly

Split Phone Contract with O2 and Virgin Media

Jess22 — Tue, 02 Jul 2024 19:55:08 GMT

Hi,

I have been a virgin mobile customer for several years and have been affected by the O2/Virgin merger. I have 2 monthly payments for my phone contract; 1 to virgin for the physical phone handset and 1 to o2 for the plan (data/calls/texts). I’ve had my phone for 3 years now and want to upgrade it. Does anyone know how I go about this/which of the two companies I need to contact? I’m not necessarily looking to change my plan just the handset.

Thanks

Jess

Re: Split Phone Contract with O2 and Virgin Media

MI5 — Tue, 02 Jul 2024 19:57:29 GMT

@Jess22

You just upgrade with O2.

Re: Split Phone Contract with O2 and Virgin Media

jonsie — Tue, 02 Jul 2024 19:58:10 GMT

You deal solely with O2 now

However with new handsets you have to pick a new tariff

Re: Split Phone Contract with O2 and Virgin Media

Jess22 — Tue, 02 Jul 2024 19:59:14 GMT

Thanks for getting back to me. I did contact o2 a few months back but they advised me that I need to speak to virgin as I have a handset loan with them. Very confused!

Re: Split Phone Contract with O2 and Virgin Media

MI5 — Tue, 02 Jul 2024 20:02:21 GMT

@Jess22

Your upgrade with O2 will cancel the phone plan with Virgin.

You can call Virgin on

0345 454 1111 to confirm.