topic Re: Unable to add an Apple Watch Plan in Pay Monthly

Unable to add an Apple Watch Plan

Andy8802 — Sun, 30 Jun 2024 15:54:18 GMT

I have just joined O2 on a sim only contract.

I'm trying to add a watch plan for my son's Apple Watch but it is giving me the message "The O2 account on this iPhone cannot be used to add a mobile plan to "xxxxxxxx Apple Watch". For more information about Apple Watch mobile plans visit https://www.apple.com/watch/cellular.".

I have called O2 and was told to go to an O2 shop as they couldn't work out why it wouldn't let me order a watch plan.

Anyone had this before and know how to solve it? Need to get it sorted before the 14 day cooling off period so I don't get stuck with O2 if they can't fix it.

Re: Unable to add an Apple Watch Plan

pgn — Sun, 30 Jun 2024 16:35:54 GMT

All the gotchas with Apple watch pairing (which only works when paired with a Contract (Refresh, SIMO or bundled), not a PAYG (Big Bundle, Rolling Plan or Classic), SIM!) handset with O2, here: @Andy8802

Contacts for help included in each section. Good luck!

Re: Unable to add an Apple Watch Plan

MI5 — Sun, 30 Jun 2024 17:06:01 GMT

@Andy8802

How long have you had the simo as it might take a few days for the number to be populated on all the O2 systems.

Also, a direct debit is required to pay the sim plan so this may not yet be registered until the first payment is taken.

Re: Unable to add an Apple Watch Plan

Andy8802 — Sat, 13 Jul 2024 08:41:04 GMT

I have had the sim only contract for just over two weeks. Direct debit has come out. Still unable to order a watch plan. Any ideas? Could do with being able to contact someone in O2 who understands how this works.

Re: Unable to add an Apple Watch Plan

pgn — Sat, 13 Jul 2024 08:54:26 GMT

More chance of seeing a pig flying past your window, @Andy8802 🤣

Have you tried the Social Media team, they are good, but you will need to keep poking them now and then. Twitter/X, Instagram and Facebook ways all listed in the link just below. Persistence is required!