Deactivation

Jway — Thu, 27 Jun 2024 13:05:50 GMT

What is a deactivation change

Re: Deactivation

Bambino — Thu, 27 Jun 2024 13:14:43 GMT

We recently received this update from o2. They only just informed the community of this, which caused many erroneous posts:

We advised customers of this change via email in May and that you'd receive a notification when this is complete.

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app

https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.

If you have any other questions about this, speak to customer service: How to find help & contact O2: A Guide - O2 Community

topic Deactivation in Pay Monthly

Deactivation

Re: Deactivation