topic Credit note not appearing on bill in Pay Monthly

Credit note not appearing on bill

Charlieboyoo — Wed, 26 Jun 2024 21:03:48 GMT

Hi everyone need a bit of help advice,got compensation from o2 received a text confirming I received a credit note will see it on my next bill but I haven’t and can’t see it!

if they take a direct debit out I will have to go to the ombudsman for lying to me and not keeping their word

Re: Credit note not appearing on bill

MI5 — Wed, 26 Jun 2024 21:41:01 GMT

@Charlieboyoo

You'll get a text when the credit is added, then it will be shown in your MyO2.

You'll have to chase O2 if you haven'y got it, as you know.

Re: Credit note not appearing on bill

Bambino — Thu, 27 Jun 2024 12:56:19 GMT

@Charlieboyoo If you think the Ombudsman will do anything about you not receiving a credit you're living in [removed].

You would first need to lodge a formal complaint here: How to Complain | Help | O2. We understand the response time is about 8 weeks.

[mod edit: We'd ask that members are respectful of each other. Thanks 😊]

Re: Credit note not appearing on bill

Charlieboyoo — Thu, 27 Jun 2024 11:55:39 GMT

Well it was throughout the ombudsman my compensation is due so I’m not living in cuckoo land.I waited 8 weeks no response got the deadlock letter due to o2 not getting back to me in the 8 week timeframe and the case was resolved with an offer and I accepted

Re: Credit note not appearing on bill

Charlieboyoo — Thu, 27 Jun 2024 11:57:20 GMT

I did receive the text plus they told the ombudsman that they done there lot part.I received my bill on Tuesday and no sign of credit.Even wen I checked online

Re: Credit note not appearing on bill

MI5 — Thu, 27 Jun 2024 12:50:34 GMT

Get back on to payment management @Charlieboyoo

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm