bundle

kimbruce — Wed, 26 Jun 2024 09:49:23 GMT

Hello

its saying it has removed a bundle but i havent reuqested to remove a bundkle

Re: bundle

Enlli — Wed, 26 Jun 2024 10:05:46 GMT

A few people getting these as O2 change their systems in the background.

Nothing to worry about, but check in MyO2 If you are not happy

Re: bundle

MI5 — Wed, 26 Jun 2024 15:52:42 GMT

@kimbruce

From O2:

We advised customers of this change via email in May and that you'd receive a notification when this is complete.

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app ➡️ https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.

topic bundle in Pay Monthly

bundle

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