topic Re: esim no service in Pay Monthly

esim no service

JohnBBH — Tue, 25 Jun 2024 16:49:31 GMT

Just changed tariff on my son's phone so he has more data as he's travelling in Europe. His phone is now on esim rather than plastic sim. Everything seems to have gone fine during the upgrade process but he has 'no service' message so can't get any data when not on wifi. He's restarted his phone numerous times but no joy. Any ideas what the problem could be??

Re: esim no service

MI5 — Tue, 25 Jun 2024 16:55:34 GMT

@JohnBBH

Try resetting the network settings.

If no luck, contact O2 to check

Re: esim no service

JohnBBH — Tue, 25 Jun 2024 21:56:39 GMT

That didn't work - O2 have given us some other things to try (eg manually entering mobile data settings) so fingers crossed!

Re: esim no service

MI5 — Wed, 26 Jun 2024 07:19:48 GMT

Have you tried manually selecting a network @JohnBBH ?

Re: esim no service

JohnBBH — Wed, 26 Jun 2024 07:35:25 GMT

It seems to have sorted itself. Guess it was just a case of being patient and waiting for things to switch over - and here's us thinking we live in an instantaneous world!!

Re: esim no service

MI5 — Wed, 26 Jun 2024 07:38:46 GMT

Nothing happens quickly with O2 @JohnBBH 🙄

However, systems update around midnight each day, so that probably was what did it 👍