topic Re: Biling in Pay Monthly

Biling

Wolak — Sun, 23 Jun 2024 17:16:34 GMT

Hi,

I would like to inform you that my bill has been paid, and I don't understand why I keep receiving emails stating that it is still due. Please look into this matter.

Thank you.

Re: Biling

pgn — Sun, 23 Jun 2024 17:29:26 GMT

This is not O2, but a customer forum, @Wolak - contact O2, all the ways in here:

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Re: Biling

MI5 — Sun, 23 Jun 2024 17:43:00 GMT

@Wolak

It can take at least 48 hours to update and could be longer over a weekend.

Re: Biling

Oxonian — Sun, 23 Jun 2024 19:04:46 GMT

You can avoid future problems @Wolak by setting up a direct debit in favour of O2 :-