topic Re: My second line suddenly stops working - we are in France in Pay Monthly

My second line suddenly stops working - we are in France

SCFung — Sun, 23 Jun 2024 15:37:48 GMT

My second line *********** suddenly has no data - he can’t even make a WhatsApp call. WhatsApp messages don’t go through either. I have checked the account but there is no issue. Please can you check urgently?

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Re: My second line suddenly stops working - we are in France

MI5 — Sun, 23 Jun 2024 15:50:18 GMT

@SCFung

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: My second line suddenly stops working - we are in France

japitts — Sun, 23 Jun 2024 16:17:05 GMT

"Calls" made using apps such as WhatsApp, Messenger and suchlike are not treated by either your phone or the mobile network as calls, but as data usage.

It's therefore completely normal to lose the use of these apps in the event of not having an internet connection.

Re: My second line suddenly stops working - we are in France

Oxonian — Sun, 23 Jun 2024 18:58:14 GMT

Have you tried @SCFung making a WhatsApp call over WiFi ?