topic Re: Bills in Pay Monthly

Bills

Sel_x — Fri, 21 Jun 2024 18:07:40 GMT

I have made a payment today it has been taken out of bank and it has not updated on the system. The system is saying I owe £180? Unsure why this is as my usual bill is just under £80. My phone has been cut I need this issue resolved asap.

Re: Bills

MI5 — Fri, 21 Jun 2024 18:18:45 GMT

@Sel_x

It can take up to 48 hours to upfate.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here

Re: Bills

Sel_x — Fri, 21 Jun 2024 18:27:42 GMT

I cannot contact them because they have cut my phone. It keeps going to the payment line which I have already paid :-(. Thanks for your help.

Re: Bills

madasaf1sh — Fri, 21 Jun 2024 18:40:53 GMT

@Sel_x

Use a different phone or Skype and call them on the number provided already

Re: Bills

MI5 — Fri, 21 Jun 2024 19:30:32 GMT

Try harder

Re: Bills

Oxonian — Sun, 23 Jun 2024 08:56:58 GMT

@Sel_x wrote:
I cannot contact them because they have cut my phone. It keeps going to the payment line which I have already paid :-(. Thanks for your help.

This might help @Sel_x :-