https://community.o2.co.uk/t5/Pay-Monthly/Swapped-sim-to-replacement-iPhone/m-p/1726107#M277126 <P><EM>swapped sim from iPhone 15 Pro Max, had switched to an eSIM previously.&nbsp;<BR /></EM></P><P><EM>esim qr code said it was no longer valid but inputting the physical sim nothing has happened with no service showing on the new phone. </EM></P><P>&nbsp;</P><P><I>I believe some process of a sim swap has to happen however, because the security code to access the o2 account is sent to the sim number the new phone wont receive it and thus I am unable to access account&nbsp;</I></P> Fri, 21 Jun 2024 12:58:07 GMT 18826 2024-06-21T12:58:07Z https://community.o2.co.uk/t5/Pay-Monthly/Swapped-sim-to-replacement-iPhone/m-p/1726107#M277126 <P><EM>swapped sim from iPhone 15 Pro Max, had switched to an eSIM previously.&nbsp;<BR /></EM></P><P><EM>esim qr code said it was no longer valid but inputting the physical sim nothing has happened with no service showing on the new phone. </EM></P><P>&nbsp;</P><P><I>I believe some process of a sim swap has to happen however, because the security code to access the o2 account is sent to the sim number the new phone wont receive it and thus I am unable to access account&nbsp;</I></P> Fri, 21 Jun 2024 12:58:07 GMT https://community.o2.co.uk/t5/Pay-Monthly/Swapped-sim-to-replacement-iPhone/m-p/1726107#M277126 18826 2024-06-21T12:58:07Z https://community.o2.co.uk/t5/Pay-Monthly/Swapped-sim-to-replacement-iPhone/m-p/1726112#M277133 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5401997">@18826</a>&nbsp;</P><P>You'll need to contact O2 <LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P><P>or go in store with photo ID.</P> Fri, 21 Jun 2024 13:08:43 GMT https://community.o2.co.uk/t5/Pay-Monthly/Swapped-sim-to-replacement-iPhone/m-p/1726112#M277133 MI5 2024-06-21T13:08:43Z