topic Switch up in Pay Monthly

Switch up

Paul820 — Mon, 17 Jun 2024 20:46:53 GMT

Hi everyone, I have switch up and it's to my understanding that it's every 90 days that you can switch up your device. I was looking through the online shop earlier and it appears to say that I can switch up already, allowing me to add my current phone and choose a new one showing the current device plan to be cleared, but I've had my current phone for only 60 days, is it a glitch? Or is your first switch up anytime you like?

Re: Switch up

MI5 — Mon, 17 Jun 2024 20:48:05 GMT

@Paul820

Depends on when you first had switch up but it's changing to 90 days for everyone.

Re: Switch up

Paul820 — Mon, 17 Jun 2024 20:51:18 GMT

Hi there, I got the phone I'm using now in April so not 90 days yet and this is my first time ever with switch up.

So it's possibly just a glitch then? Might be best to wait for 90 days.

Re: Switch up

MI5 — Mon, 17 Jun 2024 20:52:09 GMT

@Paul820

Yes, you will be on 90 days.