topic Re: Billing and due date in Pay Monthly

Billing and due date

Jordanbamford04 — Thu, 13 Jun 2024 16:30:35 GMT

Hi is there anyway to change my billing and due date online. My due date was the 3rd but I am unable to pay my plan on the 17th each month and my next billing date starts on the 19th. Am I able to get that changed anyway as I’m sick of the notification coming up that my payment is overdue. Thank you

Re: Billing and due date

MI5 — Thu, 13 Jun 2024 16:31:44 GMT

@Jordanbamford04

You can change it in your MYO2 under billing

Re: Billing and due date

Jordanbamford04 — Thu, 13 Jun 2024 16:37:10 GMT

I have tried but it isn’t giving me any other date. Just saying 19th - 19th then 18th - 19th

Re: Billing and due date

Enlli — Thu, 13 Jun 2024 16:42:45 GMT

If MyO2 does not work then you are best contacting Payment Management

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Re: Billing and due date

MI5 — Thu, 13 Jun 2024 17:43:35 GMT

@Jordanbamford04 wrote:
I have tried but it isn’t giving me any other date. Just saying 19th - 19th then 18th - 19th

That's because of the proximity to your bill date.

Wait until after the 19th.

No one can change it until then without you paying twice this month.