topic Re: Phone puchase and new contract i did NOT make in Pay Monthly

Phone puchase and new contract i did NOT make

Madaboutplants — Mon, 24 Jul 2023 20:20:35 GMT

Today ihad a phone call from 02. They offered to reduce my monthly charge at NO COST TO ME and for being a LOYAL customer.

Next thing i know, ihv purchased a £1700 iphone , and acquired a new contract! Absolutely nothing was discussed, let alone agreed. Icalled 02, i was told it was too late to cancel as the phone had bn dispatched. I was advised to cancel my direct debit. I enquired how could this happen, the advisor said must be a scam! So why isit in my accou t. She said she doesn't know.

Since then I've tried many calles with no result. I can definitely confirm that no purchase or discussion took place about replacing my existing phone, or a new contract or a new phone.

Im Absolutely disgusted and distressed.

I'm old but i hv NOT lost my marbles ! I KNOW what was said and discussed. If phones calls are recoded, i challenge them to do so.

Re: Phone puchase and new contract i did NOT make

Enlli — Mon, 24 Jul 2023 20:28:40 GMT

I doubt very much it was O2; they do not call. I suspect you are the victim of a scam call

Lots of advice in this link

I'm sure some of our members will offer further advice

Re: Phone puchase and new contract i did NOT make

MI5 — Mon, 24 Jul 2023 20:32:43 GMT

@Madaboutplants

It wasn't O2 that called you and it was certainly a scam.

You need to get O2 to pass it on to fraud and report it to Action Fraud.

Scam Alert: Vishing, Smishing & Phishing Megaguide - O2 Community

https://www.actionfraud.police.uk/

Re: Phone puchase and new contract i did NOT make

Bambino — Mon, 24 Jul 2023 20:29:39 GMT

@Madaboutplants There are some scams where during a cold call, all you have to do is say the word 'yes' and you've been had. It's why we always advise to not answer or speak to cold callers.

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: Phone puchase and new contract i did NOT make

Madaboutplants — Mon, 24 Jul 2023 21:25:37 GMT

But its now on my 02 account. 02 confirmed that there's aphone and monthly payment registered on their account. I can see it on my 02app. The advisor on the phone also confirmed its there. She said she couldn't cancell the dispatch as she couldn't get hold of the courier. I asked what advantages are there for a scammer to put this on my 02account. She said she had no idea.

Just doesn't make sense.

I've reported to 02 fraud , for reply saying they will answer within 30days!

Re: Phone puchase and new contract i did NOT make

Madaboutplants — Mon, 24 Jul 2023 21:27:57 GMT

Thank you. I've reported. I have actually NOT clicked on any link on emails, txt and WhatsApp.

I have passed on to them the phone number too

Re: Phone puchase and new contract i did NOT make

MI5 — Mon, 24 Jul 2023 21:31:57 GMT

@Madaboutplants wrote:

I've reported to 02 fraud , for reply saying they will answer within 30days!

That's just a standard response whilst they investigate it @Madaboutplants

If the order cannot be stopped you should take delivery and return it to O2 yourself.

Do not return it anywhere else and do not allow a courier to collect it from you as this is how the scammer gets the device.

They will probably call you asking you to return it to them at a false O2 address.

Call O2 yourself and only return it to the address they give you.

Returning your device | Help & Support | O2

Re: Phone puchase and new contract i did NOT make

Madaboutplants — Mon, 24 Jul 2023 21:32:54 GMT

Really useful information. Thank you. I'm acting on it now. I'm still very confused. I've changed my password to 02account

Re: Phone puchase and new contract i did NOT make

Madaboutplants — Mon, 24 Jul 2023 21:41:11 GMT

thank you. I'll follow your advise. Very helpful. I feel such a fool.

Re: Phone puchase and new contract i did NOT make

Madaboutplants — Tue, 25 Jul 2023 04:49:09 GMT

I hv just seen that my spend cap set at 0 has bn removed. I dint know how to put it back on. Can't seem to swe this option on myo2 app or website. Can you advise please. thank you

Re: Phone puchase and new contract i did NOT make

Madaboutplants — Tue, 25 Jul 2023 04:51:22 GMT

Sorry for spelling mistakes.

I don't know how to put it back on. Can't seem to see this option on myo2 app or website. Can you advise please. thank you

Re: Phone puchase and new contract i did NOT make

madasaf1sh — Tue, 25 Jul 2023 06:42:56 GMT

@Madaboutplants

You need to call o2 about the spend cap, and have it reapplied.

The one thing that I have noted is (among a lot of companies who send OTP), and is how you may be liable if you gave over the OTP that was texted to you? and specifically says " Never share this code, including with o2" and to report any cold calling and asking for it as they do not work for o2.

Re: Phone puchase and new contract i did NOT make

Cleoriff — Tue, 25 Jul 2023 07:11:38 GMT

@Madaboutplants

Another thing you can do is this. Go into MyO2 http://www.o2.co.uk/myo2

and change your contact preferences. They are usually ticked by default. You need to untick them all.

See here. Under the section MORE then manage contact preferences. Click on that. You will be told O2 are sending you a warning text then a 2nd text with a security number on. Put the number into the box provided, then you will see people that O2 release your data to. If the boxes are ticked, untick them all and save. This 'should' stop O2 sharing your data with anyone other than O2.

Re: Phone puchase and new contract i did NOT make

Madaboutplants — Thu, 27 Jul 2023 00:37:58 GMT

Thank you for your reply.

I've actually done all this under the guidance of the 02 advisors.

I've followed all the advise given to me on this by many, for that i thank you all. I was convert that i was scammed but I'm now doubtful.

I'm not sure that I've bn scammed for the following reasons.

02 have arranged directly with the phone courier, DPD, for the return of the phone to them.

02 has also set up a new direct debit to TELEFONICA for the "new" contract plan !

02 has cancelled monthly payment for the"device"

02 promised to reinstate my original contract plan, but have failed to do so (New plan is 3 times higher) .

If I were scammed, wouldn't the money be going to scammers?

(My previous dd was also to Telefonica. )

Their spam dept today emailed to day"if i believe I'm scammed....." I've sent all the details to them.

I'm still confused. Who set up the purchase of a new phone and contract?

02's email of today makes me feel that they think I'm lying! I've given 02 the telephone number of the caller and the time of the call. It said they record all the calls.

Re: Phone puchase and new contract i did NOT make

Madaboutplants — Thu, 27 Jul 2023 00:40:11 GMT

Please read"convince" instead of "convert"

Re: Phone puchase and new contract i did NOT make

madasaf1sh — Thu, 27 Jul 2023 07:42:29 GMT

02 have arranged directly with the phone courier, DPD, for the return of the phone to them.
02 has also set up a new direct debit to TELEFONICA for the "new" contract plan !
02 has cancelled monthly payment for the"device"
02 promised to reinstate my original contract plan, but have failed to do so (New plan is 3 times higher) .
If I were scammed, wouldn't the money be going to scammers?

YOU gave the scammers access to your account when YOU gave them the OTP that you are told NOT to share with anyone (even o2), and they scammers are only interested in getting the phone, they dont give a hoot about anything else...
So basically you end up paying o2 for a phone you dont have and a tariff you dont want ...

And to be fair as I have said o2 can find you liable as you willingly passed over access to your account..

Sorry if that sounds harsh but that is the reality of the situation.

Re: Phone puchase and new contract i did NOT make

Madaboutplants — Thu, 27 Jul 2023 11:01:19 GMT

Accept what you said. So why are they making me pay for a new tariff? Why are they not cancelling it? I've bn told today that new bill generated and payable on 24th Zugust cannot be changed. Really?