https://community.o2.co.uk/t5/Pay-Monthly/New-sim/m-p/1723895#M276482 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5578035">@Sarah69</a>&nbsp;</P><P>Have you done a sim swap? <LI-PRODUCT title="Guide: Sim Swap: a mini guide 2017 update" id="Guide012"></LI-PRODUCT>&nbsp;</P> Wed, 12 Jun 2024 12:03:27 GMT Cleoriff 2024-06-12T12:03:27Z https://community.o2.co.uk/t5/Pay-Monthly/New-sim/m-p/1723894#M276481 <P>I have been sent a replacement sim but it isn’t working in the new handset&nbsp;</P> Wed, 12 Jun 2024 11:59:15 GMT https://community.o2.co.uk/t5/Pay-Monthly/New-sim/m-p/1723894#M276481 Sarah69 2024-06-12T11:59:15Z https://community.o2.co.uk/t5/Pay-Monthly/New-sim/m-p/1723895#M276482 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5578035">@Sarah69</a>&nbsp;</P><P>Have you done a sim swap? <LI-PRODUCT title="Guide: Sim Swap: a mini guide 2017 update" id="Guide012"></LI-PRODUCT>&nbsp;</P> Wed, 12 Jun 2024 12:03:27 GMT https://community.o2.co.uk/t5/Pay-Monthly/New-sim/m-p/1723895#M276482 Cleoriff 2024-06-12T12:03:27Z https://community.o2.co.uk/t5/Pay-Monthly/New-sim/m-p/1723899#M276484 <P>Why did you need a replacement&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5578035">@Sarah69</a>&nbsp;?<BR />If you lost your old one then the new one will need a number of bars removing. Get back in touch with o2 customer services to request this - <LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Wed, 12 Jun 2024 12:08:41 GMT https://community.o2.co.uk/t5/Pay-Monthly/New-sim/m-p/1723899#M276484 gmarkj 2024-06-12T12:08:41Z