topic Re: Still no £1 AirPod code?! in Pay Monthly

Still no £1 AirPod code?!

SamBlack — Tue, 11 Jun 2024 22:03:58 GMT

Still no code for £1 AirPods after purchasing Apple Watch series 9. It’s been almost 40 days and I’ve contacted 02 via the app twice and told both times it will be passed to the relevant department. Seeing this is a consistent problem with there promos.

can anybody help?

Re: Still no £1 AirPod code?!

pgn — Wed, 12 Jun 2024 05:24:03 GMT

All the help for a lot of these promos in @SamBlack - find your offer, read and follow the notes for it and you should be sorted in a few days. Good luck!

Re: Still no £1 AirPod code?!

AnitaB — Wed, 12 Jun 2024 09:28:02 GMT

Have the same problem, nearly 50 days now after the upgrade and still nothing.. keep being told to wait and they are working on the issue but nothing is clearly sorted yet.
I Don’t think they plan on delivering on this promotion.

Re: Still no £1 AirPod code?!

pgn — Wed, 12 Jun 2024 09:56:17 GMT

@AnitaB wrote:
Have the same problem, nearly 50 days now after the upgrade and still nothing.. keep being told to wait and they are working on the issue but nothing is clearly sorted yet.
I Don’t think they plan on delivering on this promotion.

Have you closely read the guidance as above, @- it tells you expkucitly who to contact, how and when for most of the current and historical offers if this type. Good luck!

Re: Still no £1 AirPod code?!

SamBlack — Wed, 12 Jun 2024 10:50:05 GMT

There is nobody to contact regarding my particular promotion just an outline of what has been promised and not delivered?

Re: Still no £1 AirPod code?!

SamBlack — Wed, 12 Jun 2024 10:52:40 GMT

I’m sorry to hear this Anita, seems we are both in the same boat. You would think a company the size and with the turnover of 02 wouldn’t have these sort of issue's. They cannot not deliver on this promotion, we are entitled to this offer

Re: Still no £1 AirPod code?!

gmarkj — Wed, 12 Jun 2024 12:07:21 GMT

The guide linked does say the following:

If you have had NO CODE sent via SMS after 30 days, please drop me a PM or contact our Social Team here

Have you reached out to the social media team using the link @SamBlack @AnitaB ? Have they done anything to help? (You might need to prompt them a couple of times)

If the answer is yes and no, then send @Dave-O2 a message - click on his name, then click on the "send a message" button. In the message section, include your phone number and a brief summary of the problem.

Please DO NOT post your phone number anywhere else - just the message box you get! That is private, the rest of this site is public.

Re: Still no £1 AirPod code?!

Dave-O2 — Wed, 12 Jun 2024 12:52:17 GMT

Thanks for the tag @gmarkj

@SamBlack, @AnitaB

Just an update for ALL on this topic.

If a member is eligible for the £1 AirPod offer, we will be contacting customers/members via SMS to redeem their AirPods from this week.

So please keep an eye on your messages 😁

Re: Still no £1 AirPod code?!

AnitaB — Sun, 16 Jun 2024 10:02:15 GMT

Hello @gmarkj

I did contact Dave, and was informed we would receive the promotional code via SMS this week, and it is end of the week and still have no promotional code.
each week I am informed to wait 5 working days and each week the days pass and nothing.
as @SamBlack black said, I believe O2 has no plans on delivering this promotion and they are proving this by saying there is a delay and an issue with the promotional codes being sent out.
Very disappointing with O2 service here as a customer that has been with them for 12 years now.. I have lost faith in their service and will look to move networks.

Re: Still no £1 AirPod code?!

Oxonian — Sun, 16 Jun 2024 12:40:02 GMT

@AnitaB

Retagging @Dave-O2 for you ! 👍

Having said that, his last post does say "...from this week", so do keep watching your Inbox as the code could arrive early this coming week. Fingers crossed. 🤞

Re: Still no £1 AirPod code?!

SamBlack — Mon, 17 Jun 2024 10:29:13 GMT

Still nothing this end either Anita, I raised the issue via an assistant on the app for the third time and once again told to wait the ‘magic 5 days’. If nothing is resolved by the end of this week I’m contemplating cancelling my direct debits and reporting to trading standards.

Re: Still no £1 AirPod code?!

Oxonian — Mon, 17 Jun 2024 19:28:10 GMT

I would recommend that you do not cancel your direct debits @SamBlack as O2 can reputedly get very nasty when perceived debts go unpaid. This will include selling your debt to a Debt Collection Agency for recovery and trashing your credit score. The latter will then have adverse implications if you want to get a mobile contract elsewhere. 👍

Please give @Dave-O2 the opportunity to follow this up !

Re: Still no £1 AirPod code?!

SamBlack — Tue, 18 Jun 2024 15:17:43 GMT

May have to buy myself out of my contracts and move network in that case, (after seeking further independent legal advice obviously). Just noticed that they are now offering £20 AirPod Pro’s with the Apple Watch series 9. Considering they haven’t delivered their on their previous promotion I find this rather insulting.

Re: Still no £1 AirPod code?!

gmarkj — Tue, 18 Jun 2024 15:50:16 GMT

Did you not get a message since @Dave-O2 posted on the 12th @SamBlack ?

Re: Still no £1 AirPod code?!

SamBlack — Tue, 18 Jun 2024 15:58:43 GMT

No I haven’t received a code or resolution from customer services which was put to them for the 2nd time on the 9th and followed up a 3rd on the 16th… yet they’ve managed to advertise a new promotion

Re: Still no £1 AirPod code?!

gmarkj — Tue, 18 Jun 2024 16:18:37 GMT

Can you check what's going on here @Dave-O2 ?

Re: Still no £1 AirPod code?!

SamBlack — Tue, 18 Jun 2024 16:28:37 GMT

Just received a text with a number to reply yes to, to have the AirPods delivered to the billing address within 28 days. Email confirmation to follow.

Have you had the same @AnitaB?

Re: Still no £1 AirPod code?!

AnitaB — Tue, 18 Jun 2024 17:47:11 GMT

Hey @SamBlack

Yes I received the text yesterday and won’t lie was particularly laughing at the 28 day part, after waiting over 60 days to receive just the promo code now have to wait another 28 days to actually receive the promotional product.

as was a bit confused as the promotion page said we would receive a promo code which we can use when ordering the product directly from the website but instead had to text “YES” to a number.
either way atleast it came through, now let’s see if we actually receive the product as I have no faith in O2 anymore.

Re: Still no £1 AirPod code?!

AnitaB — Tue, 18 Jun 2024 18:01:03 GMT

Also what a joke, they haven’t been able to deliver on their old promotions yet and have already started a new promotion!!!
a bit of a slap to the face, I definitely will never return to O2 again, over 12 years with this network and have never been disappointed but now been hit to hard to ever come back, they find a good way to loop you back in and upgrade where you get stuck in a contract and never deliver the promises they make, it’s particularly a con.

Re: Still no £1 AirPod code?!

Oxonian — Tue, 18 Jun 2024 19:01:25 GMT

At least @SamBlack and @AnitaB it looks like you are going to get what you are waiting for ; do please update us when they are in your hands. 👍

And yes, I fully understand your chagrin at O2 advertsing a new promotion when you are still waiting on the previous one ! 😀