topic Re: extra payments in Pay Monthly

extra payments

RAB2 — Mon, 03 Jun 2024 09:33:46 GMT

I paid my latest bill twice by mistake, how do I go about getting one of the payments returned to my bank account?

Re: extra payments

MI5 — Mon, 03 Jun 2024 09:47:43 GMT

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

Re: extra payments

RAB2 — Mon, 03 Jun 2024 10:01:27 GMT

Thanks for not helping, I will go to an O2 store

Re: extra payments

pgn — Mon, 03 Jun 2024 10:11:26 GMT

@RAB2 wrote:
Thanks for not helping, I will go to an O2 store

Take some photo id with you, @RAB2 - or the shop staff won't be able to help.

As an aside, an over-payment will remain on your account and be used to settle next month's bill, if you can afford to have the money sitting there rather than in your own pocket for another month...

Good luck!

Re: extra payments

MI5 — Mon, 03 Jun 2024 10:44:01 GMT

@RAB2

How polite!!

You have been helped with as much as we can do as customers like yourself and the store won't refund you either.

Re: extra payments

Oxonian — Mon, 03 Jun 2024 18:38:32 GMT

You cab avoid future issues @RAB2 by setting up a direct debit :-

Re: extra payments

MI5 — Mon, 03 Jun 2024 18:47:05 GMT

Probably pay 3 times then...