Legit email? O2 seem confused?

denimchicken — Fri, 31 May 2024 08:29:48 GMT

I received an email on 01/05/24 that seemed to be from O2, this email was to tell me that my prices were going up on some bolt ons, and therefore I could cancel my airtime plan, no cost, within 30 days.

I have spoken to two separate O2 customer service reps, one of them told me this would be fine, and the other has told me I can't do this, and it was a scam email.

Has anyone else experienced this? The email came from: 'news@o2-email.co.uk'

Thanks in advance.

Re: Legit email? O2 seem confused?

pgn — Fri, 31 May 2024 08:52:09 GMT

@denimchicken Check out this post;

https://community.o2.co.uk/t5/Discussions-Feedback/O2-Legacy-Account/td-p/1717600

topic Legit email? O2 seem confused? in Pay Monthly

Legit email? O2 seem confused?

Re: Legit email? O2 seem confused?