topic Re: No service in Pay Monthly

No service

Cath-Tino — Tue, 14 May 2024 18:25:43 GMT

Why have I no service yet again, having had this problem which lasted nearly 3 weeks just a few months ago,

this needs to be addressed urgently, not only do I need my phone service for work purposes and family I have

urgent medical appointments ongoing which I need to be informed of asap.

It is all getting beyond a joke with the inconvenience and also no updates from o2 your customer service

is totally useless-for starters I am unable to even contact you.

I have a contract with you-ie pay for a service which you are not adhering to-therefore you are in breach

of contract.

Please address this as a complaint and respond immediately.

Re: No service

MI5 — Tue, 14 May 2024 18:33:50 GMT

@Cath-Tino

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

The T&C's you agreed to state that service is not 100% guaranteed so there is no breach of contract.

https://www.o2.co.uk/apps/my-network

Re: No service

Oxonian — Wed, 15 May 2024 19:39:45 GMT

@Cath-Tino

Just for the avoidance of doubt, this is a customer to customer forum so that is not a complaint to O2. In fact, it is unlikely that anyone from O2 will even see it.

I strongly recommend that you follow @MI5's advice and persevere with O2. If you do submit a formal complaint, O2 are likely to take up to eight weeks to investigate and respond to it, and during that period, you are likely to find that other O2 teams will be unable or unwilling to engage with you.

If you do decide to complain, this is how to go about it :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Please keep us updated on developments. 👍

Re: No service

MI5 — Wed, 15 May 2024 19:59:33 GMT

I'm sure there's no doubt in my post........