https://community.o2.co.uk/t5/Pay-Monthly/Spend-cap/m-p/1717288#M275086 <P>I have a £0 spend cap set- so I am unsure why on this bill I have got additional charges of £12 air time?&nbsp;</P> Mon, 13 May 2024 09:48:34 GMT JoeBereza 2024-05-13T09:48:34Z https://community.o2.co.uk/t5/Pay-Monthly/Spend-cap/m-p/1717288#M275086 <P>I have a £0 spend cap set- so I am unsure why on this bill I have got additional charges of £12 air time?&nbsp;</P> Mon, 13 May 2024 09:48:34 GMT https://community.o2.co.uk/t5/Pay-Monthly/Spend-cap/m-p/1717288#M275086 JoeBereza 2024-05-13T09:48:34Z https://community.o2.co.uk/t5/Pay-Monthly/Spend-cap/m-p/1717291#M275089 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5551718">@JoeBereza</a>&nbsp;</P><P>This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it<SPAN>&nbsp;<A href="https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603?emcs_t=S2h8ZW1haWx8cG1fbm90aWZpY2F0aW9ufEtVWkYyNUxSOTBKTEFEfC0xfFBSSVZBVEVfTUVTU0FHRVN8aEs" target="_blank" rel="noopener">Guide: How-to guide for My O2</A></SPAN>&nbsp;And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.</P><P>&nbsp;</P><P>If you still need help then the Social Media teams will be on hand, just send them a message on<SPAN>&nbsp;</SPAN><A href="https://o2uk.co/O2CFB" target="_blank" rel="noopener nofollow noreferrer">Facebook</A><SPAN>&nbsp;(</SPAN><A href="https://o2uk.co/O2CFB" target="_blank" rel="nofollow noopener noreferrer">https://o2uk.co/O2CFB)</A><SPAN>&nbsp;</SPAN>,<SPAN>&nbsp;</SPAN><A href="https://o2uk.co/O2CTW" target="_blank" rel="noopener nofollow noreferrer">Twitter</A>&nbsp;(<A href="https://o2uk.co/O2CTW" target="_blank" rel="nofollow noopener noreferrer">https://o2uk.co/O2CTW</A>)<SPAN>&nbsp;</SPAN>or<SPAN>&nbsp;</SPAN><A href="https://o2uk.co/O2CIG" target="_blank" rel="noopener nofollow noreferrer">Instagram</A><SPAN>&nbsp;(</SPAN><A href="https://o2uk.co/O2CIG" target="_blank" rel="nofollow noopener noreferrer">https://o2uk.co/O2CIG)</A></P><P>Thanks</P><P>&nbsp;</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Mon, 13 May 2024 09:58:12 GMT https://community.o2.co.uk/t5/Pay-Monthly/Spend-cap/m-p/1717291#M275089 MI5 2024-05-13T09:58:12Z