topic Re: Payment in Pay Monthly

Payment

BOB48 — Sun, 12 May 2024 16:32:56 GMT

Hi I have 2 numbers on my account, one mine and one my partners daughter. But my contract up on the 23rd, so my partner is going to pay for her daughters from then, so how do I change the direct debit ? I be paying for mine, and partner will pay for her daughters. Do I have to take partners daughter number off completely and hers start again on the new rolling tariff and enter partners bank details for direct debit? I staying on 02 so mine and my bank details be ok. Anybody had this sort of problem? Thanks.

Re: Payment

MI5 — Sun, 12 May 2024 17:10:44 GMT

@BOB48

The account holder is still responsible for the account though, regardless of who pays.

Re: Payment

BOB48 — Sun, 12 May 2024 18:14:11 GMT

Hi thanks for reply. Yes I know I be main account holder, that no problem. I just don't want to pay her bill. So if update card/debit details then I won't be paying her bill, just my own. Don't mind her number still on my account, just not have to pay the monthly bill if you see what I mean. Thanks.

Re: Payment

MI5 — Sun, 12 May 2024 18:25:58 GMT

@BOB48

Yes, if you change the payment details you will no longer be paying, unless the other person defaults and then O2 will come after you for payment.

Re: Payment

BOB48 — Sun, 12 May 2024 19:19:04 GMT

Ok thank you. Don't think it would default, but know what you mean. Suppose the other way is to have her removed completely, and let her set her own account up. So can change payment details without customer service? Also to make sure set up direct debit before bill due, as needs few days to set up.

Re: Payment

MI5 — Sun, 12 May 2024 19:35:30 GMT

@BOB48

She would need to pass the credit checks in order to get her own contract which would be setup with her own bank details. Her number can be migrated once that is complete

Yes, payment details can be changed without help from customer services (luckily).

Payment is due 14 days after the bill is generated, so depending on that date, the first bill after the change may need to be paid manually.

Re: Payment

BOB48 — Mon, 13 May 2024 05:13:43 GMT

Hi are bills are done the 23rd each month, then payment taken 14 days after. Normally about the 8th of each month they take the money. So as long as direct debit set up before the 8th, should be ok. So contract ends on 23rd this month, so if set up new payment details after 23rd, it be set up in time for her bill to go out under new bank details. 02 told me can't do it before contract ends otherwise they charge you?

Re: Payment

MI5 — Mon, 13 May 2024 07:04:45 GMT

@BOB48

Your timing for the DD is correct.

When they say that you will be charged, they just mean charged up to the end of the contract, which will be the same cost as waiting to cancel on the 23rd anyway.

Re: Payment

BOB48 — Mon, 13 May 2024 08:03:12 GMT

Hi how do I change the details, logged into my 02, where to go from there please.

Re: Payment

MI5 — Mon, 13 May 2024 08:15:34 GMT

Screenshot posted above @BOB48

Re: Payment

BOB48 — Mon, 13 May 2024 08:18:58 GMT

Is this it? Do I do new mandate with the daughters number on and send it, also with new bank details? Can that be sent online?

Re: Payment

MI5 — Mon, 13 May 2024 08:52:57 GMT

@BOB48

Yes you can do it that way or send the form here or call payment management.

Lots of ways.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm