https://community.o2.co.uk/t5/Pay-Monthly/Keep-receiving-false-debt-letters/m-p/1716861#M275010 <P>Recieved a few debt letters from a moorcroft Ltd debt collection spoken to o2 multiple times in store and on the phone who have all said I don't owe anything. Spoke to the debt collection company and apparently they also spoke to o2 and got told I do owe money. I've been sent back and forth from customer services to inshore to get something in writing that I don't intact owe money but no one seems to be able to help me.</P> Sat, 11 May 2024 14:37:18 GMT Loula-2712 2024-05-11T14:37:18Z https://community.o2.co.uk/t5/Pay-Monthly/Keep-receiving-false-debt-letters/m-p/1716861#M275010 <P>Recieved a few debt letters from a moorcroft Ltd debt collection spoken to o2 multiple times in store and on the phone who have all said I don't owe anything. Spoke to the debt collection company and apparently they also spoke to o2 and got told I do owe money. I've been sent back and forth from customer services to inshore to get something in writing that I don't intact owe money but no one seems to be able to help me.</P> Sat, 11 May 2024 14:37:18 GMT https://community.o2.co.uk/t5/Pay-Monthly/Keep-receiving-false-debt-letters/m-p/1716861#M275010 Loula-2712 2024-05-11T14:37:18Z https://community.o2.co.uk/t5/Pay-Monthly/Keep-receiving-false-debt-letters/m-p/1716865#M275012 <P>And sad to say we can't help here as we are all customers</P><P>Have you spoken to Payment Management?</P><P>You can reach the Payment Management team on 0800 902 0217.</P><P>The opening times are:</P><P>Monday to Friday – 8am to 8pm</P><P>Saturday – 8am to 6pm</P><P>Sunday – 9am to 6pm</P><P><A href="https://www.o2.co.uk/help/account-and-billing/payment-support" target="_blank">https://www.o2.co.uk/help/account-and-billing/payment-support</A></P><P>Best time to call is around 8.00am</P><P>&nbsp;</P> Sat, 11 May 2024 14:49:23 GMT https://community.o2.co.uk/t5/Pay-Monthly/Keep-receiving-false-debt-letters/m-p/1716865#M275012 Enlli 2024-05-11T14:49:23Z