topic Re: SIM Upgrade Volt benefits Confusion in Pay Monthly

SIM Upgrade Volt benefits Confusion

Michael08 — Wed, 08 May 2024 14:21:49 GMT

Hi there,

I am looking to upgrade my sim only plan via moneysupermarket. When i click the link and go through o2 i select the correct number to upgrade but then i get a message saying this:

There’s a change to your benefits

Sorry, as you're no longer eligible for supercharge benefits your new plan won't include Volt boosts like double data and travel benefits.

Does this mean by upgrading i lose all volt benefits? I have Virgin broadband still and nothing with my virgin media is changing, Just purely upgrading the sim and this message shows.

Re: SIM Upgrade Volt benefits Confusion

MI5 — Wed, 08 May 2024 14:32:52 GMT

@Michael08

Your benefits will be reinstated in around 14 days time or you can request the addition in your MyO2 after the upgrade is complete.

Re: SIM Upgrade Volt benefits Confusion

Michael08 — Thu, 09 May 2024 09:03:13 GMT

Hi MI5

thank you for the reply.

Have you got any idea why I get greeted with that message anyway?

A friend of mine who has upgraded their sim said when they got to the same page I did they had a message box saying congrats you will receive the following volt benefits etc.

Re: SIM Upgrade Volt benefits Confusion

Cleoriff — Thu, 09 May 2024 09:26:53 GMT

Did your friend use Moneysupermarket to upgrade @Michael08 ? (Out of interest)

Re: SIM Upgrade Volt benefits Confusion

MI5 — Thu, 09 May 2024 10:01:15 GMT

@Michael08

Any changes will automatically cancel the Volt benefits on a temporary basis.

I just did similar and received a confirmation after the order was completed that my benefits would be reinstated.

Re: SIM Upgrade Volt benefits Confusion

Enlli — Thu, 09 May 2024 10:01:46 GMT

Interesting. In March I went through USwitch as an upgrade. There was no message and my Volt Benefits were immediately transferred.

Re: SIM Upgrade Volt benefits Confusion

MI5 — Thu, 09 May 2024 10:23:12 GMT

So were mine, as I said above.

The message is probably something new as I only did mine last week and got it.

Re: SIM Upgrade Volt benefits Confusion

philze1 — Thu, 09 May 2024 18:43:22 GMT

I too got this message this evening. Did you proceed and if so, have you got a confirmation email yet? Thanks!

Re: SIM Upgrade Volt benefits Confusion

philze1 — Thu, 09 May 2024 18:45:45 GMT

Re: SIM Upgrade Volt benefits Confusion

Oxonian — Fri, 10 May 2024 17:51:21 GMT

@philze1

You are presumably asking that of @Michael08 ; if so, you need to tag him thus ! 👍