topic Re: O2 Credit in Pay Monthly

O2 Credit

gortonloyal — Wed, 08 May 2024 10:49:59 GMT

I have a £2000 credit given by O2 for charging me for something I have never had, but I want it to go back in my bank, not against further bills, could anyone advise me if this can be done

Re: O2 Credit

MI5 — Wed, 08 May 2024 10:52:46 GMT

@gortonloyal

https://www.o2.co.uk/help/account-and-billing/refunds

Re: O2 Credit

pgn — Wed, 08 May 2024 11:20:52 GMT

Or do it in your MyO2, @gortonloyal - it has been tested and works, but you have to take all at once:

https://accounts.o2.co.uk/signin

Good luck, @gortonloyal

Re: O2 Credit

Cleoriff — Wed, 08 May 2024 14:14:34 GMT

@pgn wrote:
Or do it in your MyO2, @gortonloyal - it has been tested and works, but you have to take all at once:
https://accounts.o2.co.uk/signin
Good luck, @gortonloyal

Yes @gortonloyal, I was the one who tested it. My credit was in excess of £400+

I thought I would leave about £50 in but no chance of that. It was all or nothing, so I put the £400 back in my bank.

(Initially I didn't think it had worked as I had no notification via email or text from O2)

However, 4 days later it was in my bank.

Best of luck with it 👍