topic Re: On O2 cannot send a text to O2 a number (21500l given by O2 themselves in Pay Monthly

On O2 cannot send a text to O2 a number (21500l given by O2 themselves

Karen731 — Tue, 07 May 2024 10:16:00 GMT

Hello

I am on O2.

I have never been able to send any text to O2 numbers. I can receive from them but cannot send to their numbers. No problems sending or receiving texts from other non O2 numbers.

I am trying desperately to send a text to 21500 an O2 number which I was asked to do by O2 but it keeps saying failed.

Have checked the message centre in network settings and it is correct

+447802000332

Thank you

Re: On O2 cannot send a text to O2 a number (21500l given by O2 themselves

Enlli — Tue, 07 May 2024 10:39:59 GMT

+447802092035 for PAYG

+447802000332 for Pay Monthly

Best bet is to contact O2

Re: On O2 cannot send a text to O2 a number (21500l given by O2 themselves

MI5 — Tue, 07 May 2024 10:43:38 GMT

@Karen731

Check you haven't blocked premium numbers in your message settings.

Even though this us free to send to, your phone wouldn't know and would block it.

Re: On O2 cannot send a text to O2 a number (21500l given by O2 themselves

Karen731 — Tue, 07 May 2024 12:58:07 GMT

That is the same messaging centre I have. It did not work.

Re: On O2 cannot send a text to O2 a number (21500l given by O2 themselves

Oxonian — Tue, 07 May 2024 19:38:12 GMT

You are therefore @Karen731 back to @Enlli's advice above and the need to contact O2 ; you will appreciate that this is a customer to customer community and we cannot access accounts or do anything direct to resolve your problem. 👍

Re: On O2 cannot send a text to O2 a number (21500l given by O2 themselves

MI5 — Tue, 07 May 2024 19:41:18 GMT

or check for premium text blocking.

Re: On O2 cannot send a text to O2 a number (21500l given by O2 themselves

Karen731 — Wed, 08 May 2024 12:30:08 GMT

I have told O2 before I saw this message, the person could not think of what the problem might be.

I will contact them again.

Thank you.

Re: On O2 cannot send a text to O2 a number (21500l given by O2 themselves

Oxonian — Wed, 08 May 2024 17:37:25 GMT

@Karen731 wrote:
I have told O2 before I saw this message, the person could not think of what the problem might be.

I will contact them again.
Thank you.

Good luck @Karen731 and let us know how you get on. 👍