topic Re: WE CAN'T PROCESS YOUR UPGRADE in Pay Monthly

WE CAN'T PROCESS YOUR UPGRADE

MARGARET11 — Tue, 16 Jan 2024 16:16:16 GMT

FOR 3 WEEKS NOW AFTER A CANCELLED ORDER THAT GOT STUCK IN THE SYSTEM I HAVE BEEN TRYING TO UPGRADE AND THE MESSAGE I HAVE BEEN GETTING FOR 3 WEEKS IS

WE CAN'T PROCESS YOUR UPGRADE AT THE MOMENT BECAUSE WE'RE WORKING TO FINSIH ANOTHER REQUEST ON YOUR ACCOUNT. PLEASE TRY AGAIN LATER

3 WEEKS?????

PHONE PROBABLY 50 TIMES AND EVERY MEMBER OF STAFF IS INCOMPETANT

Re: WE CAN'T PROCESS YOUR UPGRADE

MI5 — Tue, 16 Jan 2024 16:23:54 GMT

@MARGARET11

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Re: WE CAN'T PROCESS YOUR UPGRADE

MARGARET11 — Tue, 16 Jan 2024 16:35:03 GMT

THANK YOU I WILL TRY PHONE THEM ON THAT NUMBER - I HAVE HAD NO LUCK GETTING THROUGH ANYONE WITH SENSE ON THE 202 X

Re: WE CAN'T PROCESS YOUR UPGRADE

MI5 — Tue, 16 Jan 2024 16:41:44 GMT

Good luck @MARGARET11

Re: WE CAN'T PROCESS YOUR UPGRADE

LeviJB95 — Sat, 04 May 2024 10:11:53 GMT

I’ve been having the same problem. Did you manage to get it sorted out?

Re: WE CAN'T PROCESS YOUR UPGRADE

Cleoriff — Sat, 04 May 2024 10:45:04 GMT

@LeviJB95

If you are speaking to @MARGARET11 you need to tag her as I've just done.

Mind you, this thread is 4 months old, so I'm not sure she will respond.

Also, I hope after all this time, she will be sorted. Follow the advice given by @MI5 above and contact sales.

Re: WE CAN'T PROCESS YOUR UPGRADE

HelpneedeDpls — Tue, 23 Jul 2024 18:41:40 GMT

Re: WE CAN'T PROCESS YOUR UPGRADE

HelpneedeDpls — Tue, 23 Jul 2024 18:43:48 GMT

Omg this has jus summed up my last three weeks I am at my wits end! How did you resolve this please???

Re: WE CAN'T PROCESS YOUR UPGRADE

MI5 — Tue, 23 Jul 2024 18:50:34 GMT

All advice posted above

Re: WE CAN'T PROCESS YOUR UPGRADE

Enlli — Tue, 23 Jul 2024 18:51:43 GMT

Did who get it sorted out?

Neither customer has been back so we assume they have.

Follow the advice given on the thread regarding contacting sales.