topic Re: Switch up terms changing 19th July. in Pay Monthly

Switch up terms changing 19th July.

Soks99 — Mon, 29 Apr 2024 15:20:23 GMT

Just heard from my local store that O2 Switch up will be 90 days for everyone. Can I confirm is this true and will there be an exit clause thingy as it's a change to the T&C's?

Re: Switch up terms changing 19th July.

MI5 — Mon, 29 Apr 2024 15:35:44 GMT

@Dave-O2 ??

Re: Switch up terms changing 19th July.

Dave-O2 — Wed, 01 May 2024 16:06:31 GMT

Thanks for the tag @MI5

@Soks99 From 19^th June 2024, we’ll be moving impacted customers onto the latest version of our O2 Switch Up terms and conditions (Switch Up every 90 days)

We'll be contacting impacted customers directly to advise of this change.

Due to these changes, affected customers will have the right to end their Airtime Plan. Further instructions on how to do this will be included in our communication.

If you decide to cancel your Airtime Plan, you will need to either continue paying your Device Plan in the agreed monthly installments or you can pay the remaining balance off in full.

This is because your Device Plan is a separate loan agreement.

Re: Switch up terms changing 19th July.

Tarqy — Fri, 03 May 2024 22:06:56 GMT

@Dave-O2 Can you let the people

on the phones know this? Called 5 times and spent over 2 hours on the phone being told various things from the quite ridiculous suggestion that it’s not a real o2 email to it was sent in error with the call centre staff refusing to end my airtime plan.

I’ve escalated to complaints but it shouldn’t have to be this way!

Re: Switch up terms changing 19th July.

Abdul4 — Sun, 05 May 2024 09:01:16 GMT

Called o2 service. They are saying its a scam. They have no idea about this? Can you guide how to end contract? O2 services are of no help.

Re: Switch up terms changing 19th July.

pgn — Sun, 05 May 2024 09:31:02 GMT

@Abdul4 wrote:
Called o2 service. They are saying its a scam. They have no idea about this? Can you guide how to end contract? O2 services are of no help.

From the top of this thread, where the change date cited is "from 19th June 2024":

--> Due to these changes, affected customers will have the right to end their Airtime Plan. Further instructions on how to do this will be included in our communication.

The change has not come into effect yet, @Abdul4 -you may need to try cancelling closer to or after 19-JUN-2024.

Re: Switch up terms changing 19th July.

Tarqy — Mon, 06 May 2024 22:19:53 GMT

The email does have further details and implies you have 30 days from receipt of the notification of the change of terms to cancel. The email was sent out on 1st May with instructions to ring 202 but similar to @Abdul4 I’ve also been told it’s a scam email which it clearly is not.

Re: Switch up terms changing 19th July.

Abdul4 — Mon, 06 May 2024 22:54:58 GMT

What are the chances they dont want us to leave and just beating around the bush so the 30 day deadline pass

Re: Switch up terms changing 19th July.

Enlli — Tue, 07 May 2024 07:13:08 GMT

Can't see the point in leaving. You still have to pay the handset loan off and you end up with a phone you will need to sell or trade in for a new one.

If you stay you can still change every 90 days which TBH is quite reasonable and better than elsewhere

Re: Switch up terms changing 19th July.

Oxonian — Tue, 07 May 2024 18:16:36 GMT

@Abdul4 wrote:
What are the chances they dont want us to leave and just beating around the bush so the 30 day deadline pass

Interesting conspiracy theory @Abdul4, but there is a far greater chance of it being pure incompetence and the left-hand not knowing what the right-hand is doing. 😀

Re: Switch up terms changing 19th July.

Abdul4 — Wed, 08 May 2024 04:15:46 GMT

Refresh contracts are expensive.

Keeping phone on installments and switching to sim only contract saves money if you are not planning to upgrade the phone. If that make sense

Re: Switch up terms changing 19th July.

Oxonian — Wed, 08 May 2024 18:18:52 GMT

@Abdul4

Another option to explore is buying your handset from the manufacturer or from a retailer, and going SIM-only with the network. 👍

I agree that Refresh can be expensive, but it is a reasonable deal for those who want a new 'phone every three months. 😀

Re: Switch up terms changing 19th July.

madasaf1sh — Wed, 08 May 2024 18:59:44 GMT

It all depends on what value you put on having the latest tech every few months, and you are paying for that.. @Abdul4

Switch Up isnt for everyone, and the best way is to buy from the likes of Amazon as they do sim only phones and you can pay over a few months interest free (subject to Amazon Terms)..

And a lot of people like it, and have done for the past 20 years or so having the phone and airtime bundled...

Re: Switch up terms changing 19th July.

Pipstop78 — Thu, 09 May 2024 06:25:00 GMT

I got a email the other day from 02 about this switch up

Re: Switch up terms changing 19th July.

smiler1 — Thu, 09 May 2024 10:01:30 GMT

Had the same email saying I could cancel my airtime contract (music to my ears as regret moving to O2 due to very poor signal) and contacted CS. Was told I could cancel but would have to pay the remining months of my airtime contract. Argued that this wasn't what my email said but she refused to budge. Even implied that if I cancelled airtime I would also need to pay off my device plan. She then looked into my account and said there was no record of an email being sent. Eventually, and politely, hung up. Next day I went into a store armed with a printout of said email and also ready to show it in kmy email account on my device. Was told, within 10 seconds that what I was told over the phone was correct. Asked the CS to point out in the emial where it says the reaminder was to be paid if cancelling. She just kept saying I would need to pay, like a broken record. I would be able to pay both my airtime and device plans off if required, but I don't see why I should. This, to me, is fraud on O2's part. If anyone gets any further forward on this issue, hopefully before 30th May, PLEASE post on here to help others like myself.

Re: Switch up terms changing 19th July.

Enlli — Thu, 09 May 2024 10:24:00 GMT

Not fraud but the usual lack of communication with a hint of incompetence

Re: Switch up terms changing 19th July.

gmarkj — Thu, 09 May 2024 12:36:31 GMT

@smiler1 wrote:

Had the same email saying I could cancel my airtime contract (music to my ears as regret moving to O2 due to very poor signal) and contacted CS. Was told I could cancel but would have to pay the remining months of my airtime contract. Argued that this wasn't what my email said but she refused to budge. Even implied that if I cancelled airtime I would also need to pay off my device plan. She then looked into my account and said there was no record of an email being sent. Eventually, and politely, hung up. Next day I went into a store armed with a printout of said email and also ready to show it in kmy email account on my device. Was told, within 10 seconds that what I was told over the phone was correct. Asked the CS to point out in the emial where it says the reaminder was to be paid if cancelling. She just kept saying I would need to pay, like a broken record. I would be able to pay both my airtime and device plans off if required, but I don't see why I should. This, to me, is fraud on O2's part. If anyone gets any further forward on this issue, hopefully before 30th May, PLEASE post on here to help others like myself.

@Dave-O2 ?

Re: Switch up terms changing 19th July.

Dave-O2 — Thu, 09 May 2024 16:16:27 GMT

Thanks for the tag @gmarkj

@smiler1 Can you please drop me a PM with some more details and I'll take a look 👍

Re: Switch up terms changing 19th July.

Heych91 — Sat, 11 May 2024 15:32:39 GMT

Hi Dave

Can I do the same?

I have the same email, O2 tell me I can’t cancel, despite having an email saying so.

If I cannot cancel then they cannot change my terms, so unless I can get cancelled ASAP, I will be going for legal advice.

Best,

Haydn

Re: Switch up terms changing 19th July.

pgn — Sat, 11 May 2024 16:27:47 GMT

@Heych91 wrote:
Hi Dave

Can I do the same?

I have the same email, O2 tell me I can’t cancel, despite having an email saying so.

If I cannot cancel then they cannot change my terms, so unless I can get cancelled ASAP, I will be going for legal advice.

Best,
Haydn

Tagging @Dave-O2 in so he sees it in Monday, @Heych91. Good luck!