topic Re: Not impressed : "Your O2 RPI terms are changing" in Pay Monthly

Not impressed : "Your O2 RPI terms are changing"

DanielCoffey — Fri, 03 May 2024 18:04:27 GMT

I have been a customer for ~~almost ten~~ thirteen years and as such am (or rather, WAS) on an RPI-only annual price increase. I have just been told by O2 that in a little under two month's time I will be forced to move to RPI+3.9%. Of course I am allowed to quit "without penalty" but I have no right of appeal this forced price rise and unilateral change of the terms of my contract.

I was under the impression that some providers were moving away from RPI + 3.9% so I was wondering if there is a reason for this change by O2?

EDIT : corrected the number of years I had been a customer

Re: Not impressed : "Your O2 RPI terms are changing"

Bambino — Fri, 03 May 2024 17:53:56 GMT

@DanielCoffey See this: O2 RPI | Price increases 2024 | O2

Re: Not impressed : "Your O2 RPI terms are changing"

DanielCoffey — Fri, 03 May 2024 18:06:15 GMT

Thanks but I don't think that provides any new information for me. It just outlines the way the RPI+3.9% is administered.

Re: Not impressed : "Your O2 RPI terms are changing"

MI5 — Fri, 03 May 2024 18:17:40 GMT

@DanielCoffey

It's designed to either force customers off legacy tariffs or obtain more money from those who choose to stay.

Re: Not impressed : "Your O2 RPI terms are changing"

DanielCoffey — Fri, 03 May 2024 19:26:39 GMT

Interesting... when I look at the main O2 site the best deal they show me is 24 months, 3Gb, Unlimited texts/minutes for £15 montly yet when I go to any of the Price Comparison websites they show an O2 "affiliate, online only" deal at 12 months, 6Gb, Unlimited texts/minutes for £6.99 with the small print "Customers must purchase this deal directly from the retailer's website".

I can click through to the O2 site, say I am an existing customer, be shown the main features of the deal and even ask for an eSIM and then drop it into the basket.

Why is this deal not shown on the main site? Are there likely to be different voice quality/codecs? Different charges for non-inclusive numbers? How can I check the terms and conditions of this deal before purchase?

Re: Not impressed : "Your O2 RPI terms are changing"

MI5 — Fri, 03 May 2024 19:29:38 GMT

@DanielCoffey

Many of us here use uswitch as the only difference is the price.

They are special deals that O2 pay uswitch etc to sell and they discount based on the commission they receive.

Re: Not impressed : "Your O2 RPI terms are changing"

pgn — Fri, 03 May 2024 19:30:47 GMT

On the site you get the deal offer from, @DanielCoffey

Good luck!

Re: Not impressed : "Your O2 RPI terms are changing"

DanielCoffey — Fri, 03 May 2024 19:35:11 GMT

Thank you folks - I am pleased to hear that there will be no technical difference in the package.

To the Manager who thought it would be a good idea to upset your long-term, low data RPI-only customers... best scenario is that we take the very cheapest Offer we can find and you get less money. Worst case, we leave. Well done, sir. well done.

Re: Not impressed : "Your O2 RPI terms are changing"

MI5 — Fri, 03 May 2024 19:35:51 GMT

@DanielCoffey

Just be aware there are no plus plans available from the commission sites so you would lose free worldwide travel if that's important to you?

Re: Not impressed : "Your O2 RPI terms are changing"

DanielCoffey — Fri, 03 May 2024 19:38:19 GMT

Nope - I don't travel outside the UK because I am an unpaid carer. In fact my UK passport is currently expired and has a truly dreadful family photo of me as a teenager!

In addition I don't even use 5G as my phone is too old to receive it and I am in a rural area so there are no 5G masts anyway.

Re: Not impressed : "Your O2 RPI terms are changing"

MI5 — Fri, 03 May 2024 20:03:12 GMT

No worries then @DanielCoffey

Go for the cheapest you can find 👍

Re: Not impressed : "Your O2 RPI terms are changing"

MI5 — Sat, 04 May 2024 10:12:17 GMT

@DanielCoffey

I can't reply to your PM for some strange reason, so hope you see this.

You need to upgrade, not take a new contract.

I start by logging in to MyO2.

Then go to https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/

Choose the deal you want

This will automatically redirect you to the O2 website

Just follow the prompts and choose the UPGRADE option

Complete the deal and nothing on your account changes except the tariff at the new cheaper cost

Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff

The change should show in My O2 within 24 hours

Volt benefits will still apply, iff applicable, as will possibly a 3 month extra such as Disney+

Re: Not impressed : "Your O2 RPI terms are changing"

DanielCoffey — Sat, 04 May 2024 10:17:37 GMT

Thanks - I understood that.

Re: Not impressed : "Your O2 RPI terms are changing"

MI5 — Sat, 04 May 2024 10:18:47 GMT

Just ask if you have any problems.

Re: Not impressed : "Your O2 RPI terms are changing"

DanielCoffey — Sat, 04 May 2024 11:09:39 GMT

The Upgrade worked perfectly. I do have to confess I was not expecting the process to be as simple as it was. The website was clear and used plain English too so it was not difficult to understand the terms.

Thank you for the assistance!

Re: Not impressed : "Your O2 RPI terms are changing"

MI5 — Sat, 04 May 2024 12:25:58 GMT

You're welcome mate

Re: Not impressed : "Your O2 RPI terms are changing"

Bob20 — Sun, 05 May 2024 09:56:59 GMT

To2 are sneaky ******!, last year (2023) they changed my direct debit to 1 payment for my airtime and device plan, instead of the 2 dd per month, now they have applied the rpi , but if you are still on 2 dd’s you only pay the rpi on the airtime plan and not on the device plan, but if you’re on 1 dd you pay the rpi on the lot, how can they do that when your device plan is a financial agreement, will be contacting the financial services ombudsman this week regarding this, in the next 4 months they will lose 4 customers in my family due to this, the ******!

Re: Not impressed : "Your O2 RPI terms are changing"

Bob20 — Sun, 05 May 2024 10:08:54 GMT

Ofcom ruled it illegal against vodaphone.

2019. The credit amount cancelled out the price rise they apply to the hardware as back then they only offered single bills for the whole lot.

It was agreed by Vodafone that a RPI rise on the credit balance still owed for just the hardware is not legal, due to changes brought in by Ofcom also in 2019.

It's a non-issue now as like many other customers upgraded at the end of that contract and Vodafone no longer sell these plans. I make 2 payments - hardware and airtime separately - and only the airtime payment increased this April gone in line with RPI

Hope this helps anyone who may still just about be on these older tariffs, as you should NOT have paid RPI increases on your hardware.

Re: Not impressed : "Your O2 RPI terms are changing"

Oxonian — Sun, 05 May 2024 12:31:16 GMT

Have you actually lodged a formal complaint with O2 about this @Bob20 ?

I do not think that the Ombudsman will engage with you until you have gone through O2's own complaints' procedure :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

The latter - the Customer Complaints' code - details the escalation of complaints to the Ombudsman but does not seem to suggest that you can approach the Ombudsman with giving O2 the opportunity to rectify the issue first. 👍

When you leave O2, you might also find this useful :-

Re: Not impressed : "Your O2 RPI terms are changing"

Enlli — Sun, 05 May 2024 12:35:12 GMT

You should only see a rise on the airtime element of that DD.

If not something has gone wrong