topic Re: Complaint in Pay Monthly

Complaint

Andy875 — Mon, 29 Apr 2024 13:53:30 GMT

I submitted a complaint back in December didn't hear nothing from months on April 1 contacted me asking me do I want to continue with my complaint? At first, I thought this was an April fools joke.

Responded with the word yes I would like to continue again weeks went by it was only when I posted on LinkedIn. I've got a call from Rupert. From the executive team Who is meant to be calling me back today at an a.m. appointment which he agreed I'm still waiting for that call. It's now gone 3 o'clock.

O2 has failed as a business since I've merged with virgin, the customer service level has gone the customer service is like the post office is helpline. Criminal

Should I be taking legal action against his business? I think there are massive corporate company and they are exempt

Re: Complaint

Enlli — Mon, 29 Apr 2024 13:57:29 GMT

If a complaint isn't answered in a reasonable time then the normal procedure is to get a letter of deadlock and go to the Communications Ombudsman

Re: Complaint

MI5 — Mon, 29 Apr 2024 14:04:18 GMT

@Andy875

Complaints code of conduct here https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Re: Complaint

Oxonian — Mon, 29 Apr 2024 17:00:59 GMT

@Enlli wrote:
If a complaint isn't answered in a reasonable time then the normal procedure is to get a letter of deadlock and go to the Communications Ombudsman

The complaints' code that @MI5 has posted a link to implies that @Andy875 will be able to refer his complaint to the Ombudsman without a letter of deadlock, simply due to the passage of time :-

Do you agree @Enlli ?