topic Re: Payment. in Pay Monthly

Payment.

JG76 — Thu, 25 Apr 2024 10:51:50 GMT

Hi why can you not take a payment out of the payment I give you at the beginning of the month instead of paying you separate bills only it takes a long time to get through to pay a bill only for a short amount only I pay you monthly and airtime too I’m in a muddle over payments my bank says I’m paying too much a month and stopped my accounts.from Jonathan GRIGG.

Re: Payment.

Enlli — Thu, 25 Apr 2024 11:11:30 GMT

We are not O2 but a community of customers so we can't access accounts

This is something you need to speak to Payment Management about

Can I suggest Direct Debits to avoid all this hassle

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Re: Payment.

Oxonian — Thu, 25 Apr 2024 20:12:49 GMT

@JG76

You can set-up the direct debit that @Enlli refers to using :-