topic Error Message when trying to place Order in Pay Monthly

Error Message when trying to place Order

Evets81 — Wed, 24 Apr 2024 18:20:40 GMT

Hi hoping someone can help because it seems that O2 are having an issue to help?

Tried to place an order but got a message back saying Unfortunately there’s a problem with your account.

Haven’t even got to the credit check part this is before and have also spoken to Credit File Referrals who assure me the restriction had been overridden but tried again with no joy.

Wondered if anyone else had an issue and if so what was the resolve?

Cheers

Re: Error Message when trying to place Order

jonsie — Wed, 24 Apr 2024 18:25:45 GMT

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Re: Error Message when trying to place Order

Evets81 — Wed, 24 Apr 2024 18:55:39 GMT

Tried that about a week ago they had the same issue also there end. Seems like nobody is able to help or have a solution. You’d think that someone would have come accross this issue before.

also tried via the online chat.

Re: Error Message when trying to place Order

MI5 — Wed, 24 Apr 2024 19:17:35 GMT

@Evets81 wrote

Wondered if anyone else had an issue and if so what was the resolve?

Cheers

EE or Vodafone.......

Re: Error Message when trying to place Order

Evets81 — Wed, 24 Apr 2024 20:07:11 GMT

😂 would do but only pay for device on staff plan

Re: Error Message when trying to place Order

CalvinA93 — Mon, 22 Sep 2025 09:12:09 GMT

Did you ever get this sorted? Im currently facing the same issue

Re: Error Message when trying to place Order

Oxonian — Wed, 24 Sep 2025 13:39:17 GMT

Who are you asking @CalvinA93 ? They need tagging thus but bear in mind that this thread is eighteen months' old so you may well not get a reply. 👍

Re: Error Message when trying to place Order

CalvinA93 — Wed, 24 Sep 2025 13:51:53 GMT

@Evets81