topic Re: O2 open in Pay Monthly

O2 open

Paul820 — Fri, 19 Apr 2024 12:46:28 GMT

How does the text code work? I have sent the text a few times, OPEN followed by my employer name to 61202 but I have not received any information back. Does it take a while for it to come through?

Re: O2 open

Cleoriff — Fri, 19 Apr 2024 13:00:19 GMT

@Paul820

No it should be instant.
haave you followed the info in this guide?

If you need extra help contact O2

Re: O2 open

Paul820 — Fri, 19 Apr 2024 13:11:55 GMT

Hello, thank you for replying. Yeah I have text OPEN TESCO with and without the space and it hasn't sent anything back. I have only just upgraded today could that be the problem? Also I am heading into my work now so I could ask there if anyone knows the code for applying.

Re: O2 open

MI5 — Fri, 19 Apr 2024 13:15:05 GMT

@Paul820

`Ask your HR dept. They should know the code.

Re: O2 open

Paul820 — Fri, 19 Apr 2024 13:31:01 GMT

Right I have been in and asked and no-one has a clue what I'm talking about 😭 wonder if calling customer service they can help me with it.

Re: O2 open

Paul820 — Fri, 19 Apr 2024 13:53:40 GMT

I haven't put my SIM into the new phone yet though, if it's because of that I'm sorry haha

Re: O2 open

MI5 — Fri, 19 Apr 2024 14:12:59 GMT

Shouldn't make any difference @Paul820

Try customer service but not sure how much help they will be.

Social media might be best. Links in the guide posted above by @Cleoriff

Re: O2 open

Paul820 — Fri, 19 Apr 2024 14:27:08 GMT

Thanks for the pointers everyone 🤩

Re: O2 open

pgn — Sat, 20 Apr 2024 15:23:33 GMT

@Paul820 - check your outbound message is not stuck in a "sending" state in your SMS messaging app!

My attempts to test the 61202 SMS service failed yesterday, my journey of discovery to "fix" this on my Android handset is now documented for posterity in the last post (at this time!) on this handy

If your SMS app is stuck in a send loop, you can cancel the send and retry - sometimes force-closing the app and clearing cache can help clear whatever logjam exists. Otherwise check your SMS app is not trying to prepend +44 (or similar) to the short-code... mine was, and nothing I did could change it... until I chanced upon:

(Reddit to the rescue, again! - Check near the end of the responses to )

I can now report that sending "INFO TESCO", "INFO NHS" (which has previously worked!) to 61202 is not returning any answers so far, waiting more than 40mins now.

Good luck, @Paul820.

Re: O2 open

Paul820 — Sat, 20 Apr 2024 16:19:47 GMT

Hi, thank you for any advice but unfortunately everything I have tried hasn't worked.

- Uninstalled updates to Google Messages before attempting to sort the O2 open discount.

- Tried the Samsung Messages app.

- Tried another messages app from the Play Store.

- Tried different combinations for my employer name.

-Messages to 61202 appear to be sending, there is usually input from the phone if anything has failed to send.

Nothing is working for me, I have text what the website asks an embarrassingly huge amount of times and not once have I received any information. Any sort of social media is just asking me to go to my employer and as no body seems to know from there what O2 open is, I think it mustn't be a well used discount.

I even tried using the old short code that was used for O2 Open in the past, which is replying back to me fine telling me to use the new service that obviously doesn't work.

Re: O2 open

pgn — Sat, 20 Apr 2024 16:51:06 GMT

You can put *0# in front of your message to check it gets out from your phone:

eg:

*0#NUMBER sent to 2020 should come back with a send confirmation instantly, then with your mobile number after a couple of minutes, @Paul820

My test of

*0#OPEN NHS went out earlier, but nothing came back... and still nothing even now.

Sound like you need to be poking O2 via Social Media about it, link below has the ways - and keep nudging them every so often, it took from sometime Thursday until about 8am on a Sunday before I got someone who had time to work on my issue, but it was resolved very quickly thereafter.

Good luck!

Re: O2 open

madasaf1sh — Sat, 20 Apr 2024 17:07:06 GMT

@Paul820

You need to reach out to the rewards and recognition team at Tesco, as they will have the correct codes in place, no one at o2 will give these to you.

If your R&R team dont know what they are then you need to look at something like perks at work or perkjam, which is your R&R platform..

These codes do change and it could be its not filtered down to your store yet, ours changes at every renewal of the Enterprise Agreement.

Re: O2 open

Paul820 — Sat, 20 Apr 2024 17:07:14 GMT

I have just tried the *0# for delivery notifications and I received a delivery notification instantly saying it was successfully received to 61202.

Why do we need a 5 digit employer code anyway? We have to be verified through company email or payslip, seems like an extra unneeded step.

Re: O2 open

Paul820 — Sat, 20 Apr 2024 17:11:51 GMT

Thanks for your reply, we have an app staff can access for pretty much everything that we need plus discounts and benefits, unfortunately after a thorough search nothing is mentioned in the rewards and discounts section about O2 Open. I have sent an internal message asking about it but they don't work weekends.

Re: O2 open

pgn — Sat, 20 Apr 2024 17:14:44 GMT

The last time I tried the Perks At Work code some years back, it failed to work at all on the O2 Open claim side. It seems there can be delays in the application of changes in the process, both on the employers' and on O2's sides. Good luck, @Paul820 and thanks for confirming, @madasaf1sh.

Re: O2 open

madasaf1sh — Sat, 20 Apr 2024 18:13:05 GMT

@Paul820

If it isnt in the rewards portal then it may have been removed, to encourage staff to spend with Tesco Mobile rather than with o2..

Have you asked on the Tesco Reddit??

This is our portal (blanked out our code)..

Re: O2 open

Paul820 — Sat, 20 Apr 2024 18:56:52 GMT

The O2 store confirmed Tesco are still part of O2 open, giving me paper instructions but without the code.

I posted on Reddit yesterday but the only reply I got asking about the O2 Open code was that Tesco Mobile would have been cheaper... Lol so after a few hours of getting no other replies I deleted the post.

Re: O2 open

Paul820 — Sat, 20 Apr 2024 22:00:48 GMT

I got the 5 digit company code from another staff member and I'm now registered. Phew.

Re: O2 open

pgn — Sun, 21 Apr 2024 07:46:56 GMT

Well done @Paul820.

I gave up on O2 Open ages ago as it was cheaper, assuming you never want to cancel mid-contract, to get phone and tariff from a reseller - MPD or Affordablemobiles (now both AO Group companies), Phones4U (defunct), etc, and not bother with the O2 Open code malarkey.

Re: O2 open

Cleoriff — Sun, 21 Apr 2024 07:52:12 GMT

@Paul820 wrote:
I got the 5 digit company code from another staff member and I'm now registered. Phew.

At last! Good to hear @Paul820 👍