topic Re: Friends & Family Discount in Pay Monthly

Friends & Family Discount

Griff_L — Thu, 11 Apr 2024 14:17:58 GMT

My wife and I each have Pay Mothly accounts with O2 which we have held for years, and which to simplify billing and payment I have registered both under my account.

My son works for O2 so we are entitled to the Friends & Family discount, which until earlier this year we were receiving, but I noticed this month that the discount was not being given on one of the accounts.

I queried this with someone at the call centre and he told me that if I care to have the numbers under one "umbrella" account then i can only have the discount applied to one of the numbers.

Is this correct?

Re: Friends & Family Discount

MI5 — Thu, 11 Apr 2024 19:09:18 GMT

@Griff_L

All covered here

Re: Friends & Family Discount

Griff_L — Thu, 11 Apr 2024 19:40:02 GMT

Many thanks MI5.

It is the second of the discount schemes to which I was referring, and the description given in the article in the link you provided, is exactly as I understood it.

It had been working in the way described for a few years, but two months back O2 stopped applying the discount to my account.

I have tried to discuss this with a couple of agents at the call centre but unfortunately neither understood or were particularly helpful.

I will contact again and hope to get through to someone who has a better understanding of the system or request speaking to a manager.

Re: Friends & Family Discount

Oxonian — Thu, 11 Apr 2024 20:08:18 GMT

@Griff_L

If you do not get anywhere with Customer Service - the "call centre" - you can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are quite efficient, but you might need to remind them once or twice - expect a material reply within 72 hours.

A complete schedule of how to contact O2 is in :-

Re: Friends & Family Discount

Griff_L — Tue, 16 Apr 2024 20:56:58 GMT

I am pleased to say that with some assistance from this community's Admin I have now had this issue resolved with my discount being reinstated. 😊

Re: Friends & Family Discount

LK — Tue, 18 Jun 2024 09:35:30 GMT

Hi Griff

I have the same issue - please advise how you sorted out ?

Re: Friends & Family Discount

Cleoriff — Tue, 18 Jun 2024 09:58:52 GMT

@LK

You have to tag @Griff_L. To do this, post @ before the name, then a drop down box will appear, with all the names of people who have posted on the thread. Like so:

You just click on @Griff_L . They will get an email to tell them they have been tagged. Hope that helps.

Re: Friends & Family Discount

Griff_L — Tue, 18 Jun 2024 10:50:47 GMT

Hi LK,

I cannot say for sure who finally got it sorted. It could have been Dave, the Admin for this forum, or my son who is a senior manager at 02.

I would say though that Dave was extremely helpful and would recommend you try to get in touch with him. Do not waste your time with customer service, they were clueless.

Best of luck.

Re: Friends & Family Discount

Cleoriff — Tue, 18 Jun 2024 10:55:48 GMT

@LKYou need to tag our community manager @Dave-O2. Hopefully He'll be able to help. 👍

Re: Friends & Family Discount

Ken33 — Fri, 07 Nov 2025 11:37:10 GMT

@Dave-O2 i am wondering if you can help me. I have been a customer with o2 for over 25 years. Due to the recent price increases I was looking to move to a sim only contract as cheaper and my phone is paid off, however can I keep my friends and family discount? I did try calling customer services but they were very unhelpful and I was left on hold to a different department for over an hour and I had to give up. Thanks

Re: Friends & Family Discount

jonsie — Fri, 07 Nov 2025 11:44:50 GMT

You can still have the discount but you would have to apply again within 30 days of the new tariff starting. Any tariff change on your account means reapplying once again

Re: Friends & Family Discount

Dave-O2 — Fri, 07 Nov 2025 16:01:42 GMT

Afternoon @Ken33

As @jonsie has suggested the discount will be removed when you change plan, however you can re-apply for this to be added to new deal 👍