topic Re: Change Direct Debit details (new bank) in Pay Monthly

Change Direct Debit details (new bank)

Unison — Sat, 13 Apr 2024 15:11:59 GMT

Hi! New customer on pay monthly. Had 1 bill and 1 direct debit so far.

Can't get thru to anyone on the app always says "too busy". Just trying to change direct debit details (new bank). Can't find it anywhere in myo2.

Also every time I try to log in on the browser online on desktop, it says "couldn't find your account, click here to fix it, (then it seems to be ok)". Not sure if this is a problem or not.

Thanks.

Re: Change Direct Debit details (new bank)

pgn — Sat, 13 Apr 2024 15:19:08 GMT

@Unison -

Confusingly-named, but all in there in the MyO2 App.

If no joy with MyO2 app, and web version is not playing ball for you, then is your only hope.

Good luck!

Re: Change Direct Debit details (new bank)

MI5 — Sat, 13 Apr 2024 16:17:02 GMT

@Unison

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: Change Direct Debit details (new bank)

Unison — Sat, 13 Apr 2024 16:29:54 GMT

ty sorted it as above

Re: Change Direct Debit details (new bank)

Unison — Sat, 13 Apr 2024 16:30:36 GMT

Aha! That list you show is hidden under a "view all" line of text under manage my account. Thanks!

Re: Change Direct Debit details (new bank)

pgn — Sat, 13 Apr 2024 16:30:59 GMT

You're welcome, @Unison 👍