topic My 02 hasn't worked for months in Pay Monthly

My 02 hasn't worked for months

FemiOj — Mon, 08 Apr 2024 17:34:04 GMT

Switched to pay monthly and since then I've been in two shops with 0 success in being able to manage my account.

It sends OTP and says account is registered to another number. Id need to use a different number for this account. Same thing when I first registered using my normal email. It won't let me because I was on O2 15 years before. Yiur

Re: My 02 hasn't worked for months

madasaf1sh — Mon, 08 Apr 2024 17:37:11 GMT

@FemiOj

You will need to call into Customer Services on 0344 809 0202 or 202 from your o2 phone, and ask them to remove the old email address.

Re: My 02 hasn't worked for months

FemiOj — Mon, 08 Apr 2024 19:05:29 GMT

Oh I did and went in twice. Lemme guess I should login to my O2 next just as the chat bot suggests. Your systems don't work properly. If we start from that understanding only then I believe a true solution will suffice. Email addresses are unique and so are phone numbers. They need to be decoupled as identifiers in my humble opinion and maybe contract IDs used and the like

Re: My 02 hasn't worked for months

FemiOj — Mon, 08 Apr 2024 19:06:11 GMT

It's been so many months trying to resolve this one simple thing

Re: My 02 hasn't worked for months

Enlli — Mon, 08 Apr 2024 20:20:34 GMT

And unfortunately we as customers are powerless here.

A quick search on here will show My O2 (or the lack of) is a hot topic. Seems O2 have bitten off more than they can chew with this system upgrade.

Can only say keep persisting with customer services.