topic Re: O2 Switch Up in Pay Monthly

O2 Switch Up

Oxygen87 — Fri, 22 Mar 2024 18:56:14 GMT

Hi, I’m ready to Switch Up my phone and as I’ve never done it before, I wanted to know if I need to take ID with me into store? I want to keep with the iPhone 15 but want to get the Plus model as I think the battery will serve me better. Thanks in advance!

Re: O2 Switch Up

MI5 — Fri, 22 Mar 2024 18:58:01 GMT

@Oxygen87

Yes, you need photo ID

Re: O2 Switch Up

RD2024 — Wed, 27 Mar 2024 15:21:07 GMT

Avoid at all costs if you want to be charged for 2 phones. I done the switch up and 2 months down the line I am being charged for 2 phones

Re: O2 Switch Up

madasaf1sh — Wed, 27 Mar 2024 15:51:57 GMT

@RD2024

I have done numerous switchups and only had a problem once, and then not been charged for 2 phones again...

Re: O2 Switch Up

GJ987 — Mon, 08 Apr 2024 08:00:41 GMT

What kind of conditions is the phone allowed to be in for the switch? i want to switch my galaxy fold 5 now.

Re: O2 Switch Up

madasaf1sh — Mon, 08 Apr 2024 08:02:53 GMT

@GJ987

It has to meet the grading criteria, have a look at this guide

This basically means just normal wear and tear, is accepted. Best thing to do is pop to the o2 store and get them to check the device.