topic Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro in Pay Monthly

Missing Voucher code - Samsung Galaxy Buds 2 Pro

ElliottS — Thu, 04 Apr 2024 10:35:21 GMT

Is anyone else still having issues with a missing voucher code?

I bought the S23 256 GB base model back on 30/09/23 with the earphones being the final deciding factor.

I've contacted O2 3-4 times through their phone line for them to say I should wait a week for the code, I got a more concrete answer back in early February saying they were "currently working through August's orders". On top of countless times through their labyrinth of a chat service when contacting an agent tells me they're going to "put me through to someone" which just puts me back to square one of trying to reach someone, I've emailed their complaints department twice with no response (even checking junk).

I'm really disheartened with the dire communication on the matter with nothing being clear as to what's happening. it's been half a year since the purchase and I just feel left in the dark on the matter with it feeling like a con. If O2 cannot follow through on an offer, why even bother offering it in the first place.

Edit: I've also contacted through their Instagram account to be told you will receive a code ASAP which was just over a week ago.

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

Enlli — Thu, 04 Apr 2024 10:10:37 GMT

A search of this Community will reveal there have been quite a few people in your situation

All we know as customers is in this guide.

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

Cleoriff — Thu, 04 Apr 2024 10:26:27 GMT

@ElliottS

There is a chance that our manager, @Dave-O2, may be able to help with this.

I've tagged him to the thread and hopefully he will respond.

Best of luck.

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

Dave-O2 — Thu, 04 Apr 2024 10:52:53 GMT

Thanks for the tag @Cleoriff

@ElliottS Please drop me a PM with your mobile number and I'll get this checked out 👍

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

ElliottS — Thu, 04 Apr 2024 11:39:53 GMT

Thank you all for your speedy input! I have contacted Dave now.

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

Loulou6 — Sat, 06 Apr 2024 10:25:14 GMT

Did you get this resolved? I'm in the same position with no responses to complaints either. So disheartening

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

pgn — Sat, 06 Apr 2024 16:42:31 GMT

@Loulou6 wrote:
Did you get this resolved? I'm in the same position with no responses to complaints either. So disheartening

Sounds like the guide has not been helpful, so the last avenue of help here on the Forum is @Dave-O2 - he will be back on Monday, so look out for a message here from him asking for more info via the Forum Private Messages feature, @Loulou6 - good luck!

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

Dave-O2 — Mon, 08 Apr 2024 11:55:14 GMT

Thanks @pgn

@Loulou6 I have your PM and I'll be in touch as soon as I can 👍

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

Roys_710 — Fri, 19 Apr 2024 15:23:58 GMT

I'm in exactly the same boat, formally complained, even got email saying to contact Ombudsman if I wanted! So not happy with o2

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

pgn — Fri, 19 Apr 2024 15:27:12 GMT

has all the accrued offers and info if that helps, @Roys_710 - if not, who to contact is in there too. Good luck!

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

MI5 — Fri, 19 Apr 2024 15:31:04 GMT

@Roys_710

Sounds like you need help from @Dave-O2

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

pgn — Fri, 19 Apr 2024 15:37:59 GMT

As per the guide, most offers end with:

"please drop me a PM or contact our Social Team here " ("me" being @Dave-O2)

All in the guide, as indicated above.

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

MI5 — Fri, 19 Apr 2024 15:41:22 GMT

lol

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

Dave-O2 — Fri, 19 Apr 2024 15:47:57 GMT

Thanks @MI5, @pgn

@Roys_710 So i can check the latest on this, can you please drop me a PM with your mobile number?

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

RishAmod — Thu, 27 Jun 2024 15:45:44 GMT

I bought a z fold 5 last September and it came with a deal for Buds pro 2 for £1 with voucher code. They sent me a code 3 months later which did not work and exactly the same issues contacting them as you. Time to contact trading Standards or ripoff Britain. I reckon if enough of us contact rading standards then things would happen.

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

Oxonian — Sat, 29 Jun 2024 17:15:51 GMT

@RishAmod

I honestly don't think that something like that offer will interest Trading Standards or Ripoff Britain.

This might have helped you at the time :-

Did you copy and paste the code that did not work ? There have been some issues with retyped codes and the number "1", the uppercase "I" and the lowercase "l" causing confusion.

Given the effluxion of time, a possible way forward for you would be to lodge a formal complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

You will need to be completely clear on what your grievance is and what you want O2 to do to rectify the position. 👍

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

4k-8k — Sun, 25 Aug 2024 01:04:39 GMT

Hi Dave, could you please check my account. I'm still waiting for my Buds 3 pro voucher code after buying my fold 6.

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

Enlli — Sun, 25 Aug 2024 06:44:34 GMT

@4k-8k Dave is on paternity leave until October

You will have to stick with O2 sorry to say

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

Dannylad44 — Mon, 25 Nov 2024 16:04:10 GMT

Im in the same boat here bought an s23 back in sept 23 and still havent received a code after numerous phones calls to o2 can you help ?

Re: Missing Voucher code - Samsung Galaxy Buds 2 Pro

gmarkj — Mon, 25 Nov 2024 16:09:21 GMT

Have you tried using the links above to contact o2 on their social media @Dannylad44 ?