topic Re: complaints in Pay Monthly

complaints

RmJP — Wed, 03 Apr 2024 16:36:13 GMT

i want to complain and cant get through to anyone via 202 and sent 3 emails from beginning of march - no response . i just want to leave o2 fed up of paying for a service and internet i am not receiving.

Re: complaints

MI5 — Wed, 03 Apr 2024 16:40:36 GMT

@RmJP

Complaints https://www.o2.co.uk/how-to-complain

Leaving

Re: complaints

Oxonian — Wed, 03 Apr 2024 19:47:16 GMT

@RmJP

You might want to work through :-

Re: complaints

MI5 — Wed, 03 Apr 2024 19:49:27 GMT

@RmJP didn't ask for a fix, they asked how to complain and leave.

Re: complaints

Oxonian — Wed, 03 Apr 2024 20:13:49 GMT

@MI5 wrote:
@RmJP didn't ask for a fix, they asked how to complain and leave.

You are absolutely correct @MI5.

However, if someone says that they are "....fed up of paying for a service and internet i am not receiving", then it does not seem unreasonable to point them in the direction of guidance that might rectify the problem. 👍

Re: complaints

MI5 — Wed, 03 Apr 2024 20:25:39 GMT

If they ask for such.

Otherwise, answer the question.