topic Re: Over charged in Pay Monthly

Over charged

Bex16 — Thu, 21 Mar 2024 16:15:38 GMT

Hi there, there are a number of charges I don’t recognise on my bill. They are all going to iTunes or Apple which I don’t use? Are you able to look in to this for me please?

Re: Over charged

jonsie — Thu, 21 Mar 2024 16:19:17 GMT

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Over charged

MI5 — Thu, 21 Mar 2024 16:26:00 GMT

@Bex16

You need to speak to Apple as O2 just pass on charges from them.

O2 won't know what they are.

View your purchase history for the App Store and other Apple media services – Apple Support (UK)

Re: Over charged

Enlli — Thu, 21 Mar 2024 16:26:42 GMT

Charges would have been passed to O2 via Apple. You need to check there

https://support.apple.com/en-gb/108092