topic Re: I am unable to use my Amazon Prime extra in Pay Monthly

I am unable to use my Amazon Prime extra

Eliz — Wed, 20 Mar 2024 20:07:07 GMT

I had an Amazon Prime benefit for the past 6 months. I have upgraded my account and as part of it, I was given 6 months of Amazon Prime Extra. When I try to redeem it, ı get the following error on Amazon website. When I asked them, they said I should ask O2.

This account isn’t eligible for this offer.

You already have an existing membership for this service. You can redeem this offer after your current membership has expired.

Re: I am unable to use my Amazon Prime extra

MI5 — Wed, 20 Mar 2024 20:09:23 GMT

@Eliz

Has your current Amazon membership actually ended and did you cancel the recurring payment after the 6 months free?

Re: I am unable to use my Amazon Prime extra

Eliz — Wed, 20 Mar 2024 20:23:22 GMT

When I look at my extras, there is no active one.

You don't have any active Extras on us. You can add more Extras to your monthly bill whenever you like.

Re: I am unable to use my Amazon Prime extra

MI5 — Wed, 20 Mar 2024 20:49:01 GMT

@Eliz

You may need to use a different email address to sign up again then

Re: I am unable to use my Amazon Prime extra

madasaf1sh — Wed, 20 Mar 2024 20:54:36 GMT

@Eliz

Amazon terms are only one offer per email address, you cant stack offers with them..

Re: I am unable to use my Amazon Prime extra

MI5 — Wed, 20 Mar 2024 21:24:37 GMT

OP has no active offers, but in the past, alternative email addresses have been required.