topic Re: Bill in Pay Monthly

Bill

Jungle1 — Wed, 20 Mar 2024 08:34:25 GMT

im unable to pay my bill as it says direct debit info is not valid. How can I update my direct debit to start paying?

Re: Bill

MI5 — Wed, 20 Mar 2024 08:41:33 GMT

@Jungle1

You can update your details in your MyO2 and see guide for more help

Re: Bill

Jungle1 — Wed, 20 Mar 2024 09:08:40 GMT

Unfortunately the my02 app hits me with an error and I can't log in. Tried the phone number and couldn't get through multiple times and tried virtual chat which was a waste of time. Ideally I need someone from O2 to contact me

Re: Bill

MI5 — Wed, 20 Mar 2024 09:22:44 GMT

No one from O2 here @Jungle1

We're all customers like your self.

Sorry but you need to keep trying.

Re: Bill

Oxonian — Wed, 20 Mar 2024 20:27:30 GMT

@Jungle1

If you know how much you owe, payment by bank transfer is a way of bringing yourself up to date.

Please see the guide that @MI5 has provided a link to. 👍

Re: Bill

MI5 — Wed, 20 Mar 2024 20:46:27 GMT

Yep 🙄

Re: Bill

jonsie — Wed, 20 Mar 2024 20:50:02 GMT

Oh wow, didn't realise it was that time already

Re: Bill

MI5 — Wed, 20 Mar 2024 20:52:16 GMT

Soon comes around

Re: Bill

pgn — Wed, 20 Mar 2024 21:48:37 GMT

"Boing!", said Zebedee.