topic Stuck in Credit Referal in Pay Monthly

Stuck in Credit Referal

JamesC97 — Fri, 15 Mar 2024 16:48:37 GMT

Hi, I don’t know what to do. I’ve had an order which went to credit referral. The team approved it and the email says to login to my account. I have and it’s empty and no one’s is able to resolve this. This is now the 6th time I’ve contact customer services either over the phone or on Facebook to resolve my contract issue.

No one on the phone seems able to help. I’ve had 4 people on the phone hang up on me all at the same stage after taking my card details they then ‘have system issues’ place me on hold for a couple minutes then either come back to me to pass me on to someone or just hang up on me.

please can you help me complete my order. I’m a brand new customer and I’m really disappointed.

I now also have 2 order numbers and only want 1!

NC40958683

NC42951526

Re: Stuck in Credit Referal

Enlli — Fri, 15 Mar 2024 16:52:42 GMT

Sorry, we can't help @JamesC97 This is a customer to customer forum with no access to account.

So it's back to O2 I'm afraid

Try

Looks like you should contact the sales team as they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) ,

Twitter (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline or via Guide: A Guide to Skype - best time to try calling is around 08:10am.

Re: Stuck in Credit Referal

Oxonian — Fri, 15 Mar 2024 20:22:39 GMT

@JamesC97

The Skype guide mentioned by @Enlli is at :-