topic Re: terrible customer service in Pay Monthly

terrible customer service

Gambit1 — Tue, 05 Mar 2024 18:31:51 GMT

how is everyone finding the customer service at the moment?

I spend 40 mins before i got through to someone, trying to obtain my PAC code, but because my accounts inst set up properly, i cant access the my02 app, apparently i also don't have a registered email address, even though i get emails from 02, so, i cant leave 02 as my account isn't setup properly

got passed onto customer services and currently on hold for another 30 mins without speaking to anyone......

i've tried obtaining my PAC code via the website without success and as i have 2 numbers on the account, i cant get it via a text..........

terrible service...........

Re: terrible customer service

MI5 — Tue, 05 Mar 2024 18:43:02 GMT

@Gambit1

One word describes it.... Starts with C and ends in P

Re: terrible customer service

Gambit1 — Tue, 05 Mar 2024 19:03:06 GMT

find got though after 1 hour 40 mins only to be told theres a problem accessing customers accounts and to phone back tomorrow

fuming!!

Re: terrible customer service

pgn — Tue, 05 Mar 2024 19:37:05 GMT

At least 2 reports of quick response on calls to O2:

https://community.o2.co.uk/t5/Welcome-News/Community-Rewards-February-2024/m-p/1698962/highlight/true#M41518

and

https://community.o2.co.uk/t5/Welcome-News/Community-Rewards-February-2024/m-p/1698964/highlight/true#M41519

Luck of the draw, @Gambit1? 🤷

Re: terrible customer service

jonsie — Tue, 05 Mar 2024 19:45:39 GMT

Got through immediately today.....

Re: terrible customer service

o7956753611 — Thu, 21 Mar 2024 01:14:37 GMT

Text PAC to 65075 to get your pac code

Re: terrible customer service

Cleoriff — Thu, 21 Mar 2024 09:16:51 GMT

@o7956753611 wrote:
Text PAC to 65075 to get your pac code

If you read @Gambit1's first post, you will see why they can't get it by text.