topic Receiving PAC code by email in Pay Monthly

Receiving PAC code by email

okwat — Mon, 26 Feb 2024 16:13:07 GMT

My daughter is part of a family plan and has lost her phone - she can't text to receive the PAC code. I called o2 yesterday and requested that the PAC code was sent to her email address. After an hour of being put on and off hold the handler said an email would be sent "within 24 hours" to my daughters email address. She has still not received an email. Anyone else had this issue - how did you get a PAC code without the device it's linked to?

Re: Receiving PAC code by email

madasaf1sh — Mon, 26 Feb 2024 16:27:47 GMT

@okwat

You will need to call again and get them to resend or give you the PAC code over the phone.

Also worth getting your daughter to check the spam /junk folders in her email, also might be worth checking your email for it.

Re: Receiving PAC code by email

MI5 — Mon, 26 Feb 2024 16:28:47 GMT

@okwat

Keep persisting with O2.

They should provide it within 2 hours and can read it out on the phone.

Re: Receiving PAC code by email

Oxonian — Mon, 26 Feb 2024 19:47:23 GMT

@okwat

Has the loss of the 'phone been dealt with adequately ?

Details at :-