topic Re: Mobile Direct new contract prohlems in Pay Monthly

Mobile Direct new contract prohlems

Jes1969w — Thu, 22 Feb 2024 09:47:15 GMT

Hi,

I bought a phone and o2 contract deal from mobile direct 2 weeks ago. They haven’t been able to set up my O2 account and claim that an IT system change at O2 is the cause of the problem. They say it’s a blanket issue between the, and O2 and can’t tell n it will be fixed.

i work in IT and taking two weeks to fix an issue like this sounds odd. Surely there are alternative ways to onboard new customers into O2.

Does this stack up ? Any ideas as to what is going on ? If this is true then it doesn’t reflect well on the O2 brand.

Best regards,

Jes

Re: Mobile Direct new contract prohlems

MI5 — Thu, 22 Feb 2024 09:52:50 GMT

@Jes1969w

It takes O2 2 years to fix IT issues so 2 weeks is nothing.

Everyone is being moved to a new billing system currently and things are not going very well.

Re: Mobile Direct new contract prohlems

Enlli — Thu, 22 Feb 2024 09:54:12 GMT

Quite possible. O2 are changing their systems for some time. I moved over 18 months ago and it's still not complete.

I.T. problems on O2 drag on for months.

These community pages still have a bug that was first registered two years ago and a fix promised.

Re: Mobile Direct new contract prohlems

madasaf1sh — Thu, 22 Feb 2024 10:10:53 GMT

@Jes1969w

To be fair, it could also be Mobile Phones Direct not completing something correctly, usually AO.com and its subsidaries are quick at blaming other partners...

But you need to speak to the reseller, and get them to fix it, along with o2...

Re: Mobile Direct new contract prohlems

MI5 — Thu, 22 Feb 2024 10:54:56 GMT

Yeah, no issues whatsoever with O2

Re: Mobile Direct new contract prohlems

Nash1971 — Tue, 02 Apr 2024 14:26:11 GMT

This is a worry Mobile Phones Direct said the same to me today (02.04.24)

Re: Mobile Direct new contract prohlems

pgn — Tue, 02 Apr 2024 15:28:11 GMT

Mobile Phones Direct are possibly running into some of the porting issues O2 have been having lately (search the forum here to see), or even the migration of VMO2 customers from legacy to new billing system at the back-end, which has been giving everyone headaches, @Nash1971 - search the forum to see for yourself.

Re: Mobile Direct new contract prohlems

MI5 — Tue, 02 Apr 2024 16:27:12 GMT

@Nash1971

Third party resellers don't have access to the new 360 system yet to perform upgrades.

All they can do is sell new contracts.

Re: Mobile Direct new contract prohlems

Rosmum — Mon, 08 Apr 2024 13:37:22 GMT

Was this resolved? I’ve just been advised the same thing by this company, happy to wait a couple of weeks but not a couple of months. I have been offered the option of cancelling my order and getting a refund - wondering whether I should do this and pick another network - shame as I’ve been an o2 customer for over 15 years but these third party companies offer a shorter contract term for much less money so not ordering directly through o2 and not waiting months for a new phone

Re: Mobile Direct new contract prohlems

pgn — Mon, 08 Apr 2024 14:51:59 GMT

Precisely why I use third-party resellers, @Rosmum.

I think O2's approach to resellers (excluding so-called "trusted partners"!!!) is apocryphal, tbh. There is no way buying direct from O2 offers value any more, given the disgraceful state of O2's Customer Support offerings, both in-store and phone support.

Is this a way of O2 "penalising" 3rd party resellers? No, I imagine not, as the customer's whole bundle gets counted for RPI April price increase, catching a few more £££ppp for O2.

So why are O2 cutting off their nose to spite their face? I don't know - as many have said here, your guess is as good as anyone else's guess. My next renewal due this November, hopefully it is just a case of swapping the SIM from old phone to new, otherwise, well....

That said, I used AffordableMobiles (AM) the last twice, O2 before that, MobilphonesDirect before that - let's see how things shake out - but you could try an approach to another reseller, @Rosmum - if MPD are offering you the chance to cancel at no cost.

Re: Mobile Direct new contract prohlems

Robean — Fri, 12 Apr 2024 21:48:29 GMT

Hi, did you resolve this?

Currently been waiting 10 days.

Re: Mobile Direct new contract prohlems

pgn — Sat, 13 Apr 2024 10:44:51 GMT

@Robean wrote:
Hi, did you resolve this?
Currently been waiting 10 days.

Did you read the advice above, @Robean?

Re: Mobile Direct new contract prohlems

Robean — Sat, 13 Apr 2024 11:41:44 GMT

@pgn

Yes I've read through.

MPD say its a problem with o2 systems & apologise for the "slight" delay.

Am i best speaking with o2 or MPD?

Re: Mobile Direct new contract prohlems

MI5 — Sat, 13 Apr 2024 11:48:21 GMT

@Robean

I highly doubt you speaking to either will make the slightest bit of difference.

Re: Mobile Direct new contract prohlems

Robean — Sat, 13 Apr 2024 12:10:52 GMT

@MI5 What would you suggest? Wait it out & see what comes or cancel my upgrade & change network?

Re: Mobile Direct new contract prohlems

MI5 — Sat, 13 Apr 2024 12:36:43 GMT

@Robean

It's not going to happen quickly.

Get out within the 14 days if you can, or as you say, wait. But you might be waiting a long time.

Re: Mobile Direct new contract prohlems

Sean19 — Wed, 17 Apr 2024 11:30:05 GMT

I'm in the same situation with MPD. Can I take out a new contract with o2 and swap my number over ,I know I've done it in the past thanks

Re: Mobile Direct new contract prohlems

MI5 — Wed, 17 Apr 2024 11:43:58 GMT

@Sean19

Currently, due to the different systems not talking to each other, the only way is to port out your current number and then port back into to your new contract.

Re: Mobile Direct new contract prohlems

Sean19 — Wed, 17 Apr 2024 12:22:55 GMT

MPD have just emailed me to say its sorted

Re: Mobile Direct new contract prohlems

MI5 — Wed, 17 Apr 2024 14:54:12 GMT

Good to know 👍