topic Re: upgrade in Pay Monthly

upgrade

hagger — Wed, 21 Feb 2024 17:10:37 GMT

hi there

my account says im eligible for a upgrade but ive tried to do this its not letting me complete the order can you explain why its not is it because I have outstanding bill to pay

Re: upgrade

MI5 — Wed, 21 Feb 2024 17:15:34 GMT

@hagger

Yes, you need to be up to date with your payments.

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: upgrade

Oxonian — Wed, 21 Feb 2024 20:45:00 GMT

In order to avoid future problems @hagger, you could take this opportunity to put a direct debit in place.

There is instruction on how to do this in ; you have already been pointed in its direction by @MI5.

Re: upgrade

MI5 — Wed, 21 Feb 2024 21:07:45 GMT

Which was indeed the reason for posting, however, a new direct debit will be setup automatically when the upgrade takes place, so no need for separate intervention.