topic SIM shows as in-use (before it arrived)? in Pay Monthly

SIM shows as in-use (before it arrived)?

SB4092 — Wed, 21 Feb 2024 12:16:26 GMT

Hi all,

I signed up for another tariff/SIM for a family member (under my existing O2 account) yesterday (20th), and it was dispatched yesterday afternoon (3 PM), and is expected to arrive by Friday (23rd)

This morning I received an email at 5 AM (21st) to say that the sim has now been activated. When I check my O2 account, it says the SIM is being used in an "Alcatel One Touch 1040X" device, even though I haven't received the SIM yet.

Is this normal or something that O2 does to pre-activate SIMs when dispatched?

EDIT: I did provide a PAC code (to port a number over from EE) when ordering the new SIM - is the activation and incorrect device details part of that process? Nobody in our family has ever used an Alcatel device

Re: SIM shows as in-use (before it arrived)?

MI5 — Wed, 21 Feb 2024 12:17:21 GMT

@SB4092

Your sim is activated immediately by O2 so it is ready to use as soon as you receive it.

It may be picking up a device from other products in your MyO2 or it's just a glitch.

Re: SIM shows as in-use (before it arrived)?

SB4092 — Wed, 21 Feb 2024 12:20:39 GMT

Hi @MI5 ,

I think it must be a glitch (we're all Pixel users) but just wanted to check. Thank you! 😊

Re: SIM shows as in-use (before it arrived)?

MI5 — Wed, 21 Feb 2024 12:30:15 GMT

Welcome @SB4092