topic Re: Device payment in Pay Monthly

Device payment

Gthomas79 — Wed, 21 Feb 2024 10:51:00 GMT

Iv been trying to make extra payments on my device plan since Xmas but unable too as the screen just keeps saying processing.
I have a 2 minute video to prove this too.

I paid off a £500 lump sum back in middle of last year no problems, but just trying to make any additional payments now is a right balls ache!

And before anyone asks, yes my phone has latest update also the app is updated too.

iv tried to contact O2 customer services but got cut off and then couldn’t be bothered to wait in the queue again.

so my only option is O2 can fix the issue with the online/app system so I don’t have to talk to anyone like I didn’t have too mid last year.

Re: Device payment

MI5 — Wed, 21 Feb 2024 11:16:30 GMT

@Gthomas79

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Device payment

gmarkj — Wed, 21 Feb 2024 13:18:46 GMT

Have you tried the browser version of your My o2 @Gthomas79 ?

I use accounts.o2.co.uk , but you could try https://mymobile.o2.co.uk/

Once you log in, click on the "My o2" in the top left (under the blue banner with o2 on it).

Then choose "Device Plan", which is in the 3rd column under "Billing".

Scroll down and you come to a section called "Device Plan payments" and you can choose to either reduce the monthly payment or reduce the plan term and choose an amount.