topic Re: cancel in Pay Monthly

cancel

Annemarie1980 — Sun, 18 Feb 2024 12:53:07 GMT

I wan to cancel my 3 accounts with 02, i have tried ringing x4 on different days. It goes through to ringing then it rings out and goes dead. I am loosing my will with this contract. Please help.

Re: cancel

MI5 — Sun, 18 Feb 2024 12:54:43 GMT

@Annemarie1980

Guide here

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: cancel

pgn — Sun, 18 Feb 2024 14:11:56 GMT

If you have multiple lines on the same account, @Annemarie1980 - you may need to persist with O2 via phone (202) or Social Media (link just below) - this is pointed out at the very end of the guide shared with you above. Don't be tempted to cancel any Direct Debit at this stage, as it will be needed for O2 to balance your account (any refund, for example) - your MyO2 account will stop working as soon as the termination is processed. Good luck!

Re: cancel

MI5 — Sun, 18 Feb 2024 14:16:17 GMT

@Annemarie1980

If you are moving networks, the easiest way is to use the PAC method as described in the cancellation guide above.